topic Re: ICX-7150 and APs, must reboot once a week in RUCKUS Support for Lennar Homes

ICX-7150 and APs, must reboot once a week

09stanggt — Thu, 20 Mar 2025 22:58:19 GMT

I've owned this home for 4 years. There was an orange Cat 5/6 cable hanging out of the switch when the rep from Lennar walked me through. Said all you have to do is plug that into your cable modem and you get whole house internet. Ha!

I ended up buying a Cisco RV160 router to connect to the switch. I used the default password for the ICX-7150 and got into it and added the commands for the switch to pull DHCP addresses from the router, etc. This was almost 4 years ago. I was literally delayed by 3 months from moving in because this house had no internet and had a college student that only had online classes, due to Kung Flu. That actually turned out to be a Brighthouse/Spectrum issue that I had to practically curse them out over, only pulled a private IP, not public, on the WAN side of the router.

About two years ago? Not sure, but for quite some time the system would decide to stop working once a week. That is, I could be watching Prime video and it's working but my daughter will come in and say she has no internet. I check my phone and I have none either. My laptop suddenly can't get to the internet. So we reboot everything, just power down by killing the power strip plugged into my UPS. Last summer two gentlemen came to my job to perform an audit and we got talking about the issue. One said Lennar did Ruckus no favors with this and they all boot the wrong image, yada yada.

So, I got the correct image finally. Finally started using ruckus unleashed. Updated the APs to the latest firmware as well as the switch. I'm also now using Frontier fiber for internet. But we still lose internet via wireless once a week or so. It generally seems to be 7 days and several hours when this is required.

I'm almost positive that when I ran an ethernet cable to my laptop, I would have internet but not any of the wireless devices. When I mentioned running Prime video previously, it will time out eventually as well when this occurs.

The fact that if I'm cabled to either the switch or the router and will have internet only makes me believe that this is NOT an issue with the router or cable modem since providers have changed but the problem persists.

I'm at a loss to explain this. And Ruckus support only directed me to this forum. Anybody have any idea?

Re: ICX-7150 and APs, must reboot once a week

pinky_ruckus — Fri, 21 Mar 2025 13:24:20 GMT

Hi @09stanggt ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and is rebooting intermittently.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150 and APs, must reboot once a week

pinky_ruckus — Mon, 24 Mar 2025 13:15:43 GMT

Hello @09stanggt ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 14:38:48 GMT

We haven't had to reboot yet this week, although we're about due. Prior to the last reboot the only thing I could find which I thought could possibly impact everything was that the time/clock in the switch was off by almost 3 years. I set the time but we still had the same issue less than a week later. Maybe it has sorted itself out?

If we do need to reboot I'll make sure to take some pictures and post.

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 16:02:49 GMT

Ok, currently neither phone can connect to the APs. My laptop currently has internet but can't reach ruckus unleashed site. Let's clarify the problem. It's not rebooting itself, we have to or we'll have no internet.

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 16:06:10 GMT

That's the upstairs and downstairs APs, and switch

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 16:17:15 GMT

I can log into the switch via laptop on wireless. Unplugged the APs from the switch and reconnected. I was able to refresh the page for the switch but both phones still go from connecting to connection failed.

Re: ICX-7150 and APs, must reboot once a week

pinky_ruckus — Mon, 24 Mar 2025 17:55:01 GMT

Hello @09stanggt ,

Thank you for your response.

Regarding the picture you provided, could you kindly confirm the type of cable connected to the slot indicated in the image

If it is an ISP cable, could you please connect it to one of the 12 available ports and verify if it is working?

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 18:26:12 GMT

That's the serial port, it's an RJ35 to db9. The ISP cable is plugged into my router

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 18:27:23 GMT

RJ45 to DB9 serial

Re: ICX-7150 and APs, must reboot once a week

pinky_ruckus — Mon, 24 Mar 2025 19:25:30 GMT

Hello @09stanggt ,

Thank you for the response.

I would request you to please unplug the cable mentioned in the previous post and connect to one of the 12 ports and unplug and plug back the AP ports as well.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150 and APs, must reboot once a week

09stanggt — Mon, 24 Mar 2025 20:00:54 GMT

Just close the ticket, I'll buy some Netgear APs.

Re: ICX-7150 and APs, must reboot once a week

Imran_ruckus — Mon, 24 Mar 2025 20:11:06 GMT

Hi @09stanggt

Greetings!

Apologies for any inconvenience caused.

Let me assist you from here. Based on the light status of your RUCKUS ICX-7150-C12P Switch and Access Points, they appear to be functioning normally.

I recommend following the RUCKUS Lennar Knowledge Base self-help article below for guidance on connecting and configuring your devices:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how it goes or for any further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150 and APs, must reboot once a week

Imran_ruckus — Wed, 26 Mar 2025 12:22:19 GMT

Hi @09stanggt

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150 and APs, must reboot once a week

Imran_ruckus — Tue, 01 Apr 2025 12:47:35 GMT

Hi @09stanggt

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150 and APs, must reboot once a week

Imran_ruckus — Thu, 03 Apr 2025 14:24:37 GMT

Hi @09stanggt

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community