topic APs not connecting after Wi-Fi update in RUCKUS Support for Lennar Homes

APs not connecting after Wi-Fi update

nar1654a — Mon, 24 Mar 2025 12:46:00 GMT

Recently my ISP updated their Internet service to Wi-Fi 6. Since the update, my indoor aps will not connect. The master ap has green lights, but the pwr green light is flashing. The other ap has a flashing green on pwr and a slow flashing green on Ctrl.

Re: APs not connecting after Wi-Fi update

Imran_ruckus — Mon, 24 Mar 2025 13:52:18 GMT

Hi @nar1654a

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after ISP update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: APs not connecting after Wi-Fi update

nar1654a — Mon, 24 Mar 2025 14:25:15 GMT

Thank you for your prompt response! I have figured out that the cables were connected incorrectly. When I switched them to the correct ports, it worked and now the APs are working as expected. Thank you

Re: APs not connecting after Wi-Fi update

Imran_ruckus — Mon, 24 Mar 2025 14:38:40 GMT

Hi @nar1654a

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.