topic Red light on ceiling box. Have reset over and over. Internet working but there is slowness in RUCKUS Support for Lennar Homes

Red light on ceiling box. Have reset over and over. Internet working but there is slowness

Rsh1968 — Sun, 23 Mar 2025 16:23:31 GMT

Red light on ceiling box solid. When I do all steps to reset you see temporary green lights but it eventually goes back to red. Who can I call for service?

Re: Red light on ceiling box. Have reset over and over. Internet working but there is slowness

Imran_ruckus — Mon, 24 Mar 2025 12:31:20 GMT

Hi @Rsh1968

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Point (AP) is not functioning with RED PWR LED.

Could you please unplug the ethernet cable of this AP from the Switch port and plug it into any other 1 in-12 ports (Refer to the screenshot below) and check if that resolves the issue?

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Red light on ceiling box. Have reset over and over. Internet working but there is slowness

Imran_ruckus — Wed, 26 Mar 2025 12:22:48 GMT

Hi @Rsh1968

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Red light on ceiling box. Have reset over and over. Internet working but there is slowness

Imran_ruckus — Tue, 01 Apr 2025 12:46:15 GMT

Hi @Rsh1968

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Red light on ceiling box. Have reset over and over. Internet working but there is slowness

Imran_ruckus — Thu, 03 Apr 2025 14:24:53 GMT

Hi @Rsh1968

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community