topic Re: Moved into a previous owned Lennar home in RUCKUS Support for Lennar Homes

Moved into a previous owned Lennar home

Ronald1 — Wed, 19 Mar 2025 19:54:48 GMT

Hi,

I just moved into a previously owned Lennar home. I got our regular Wi-Fi working through a Verizon router.

The house came equipped with 1 Ruckus switch and 3 Ruckus APs (R320 I believe I’ll have to check when I get home later). I factory reset the switch and one of the APs on the third floor.

I downloaded the Unleashed App on my phone and used the admin and password to login, however it was saying my phone wasn’t linked to the correct Wi-Fi. The original Wi-Fi was labeled Near the switch as “Lennar-xxxxxxxx” but I believe the previous owner changed the name, and when I factory reset it I could no find it.

I then used the Wi-Fi labeled Configure.me-xxxxxx and it briefly worked on my phone. I was able to set up a new WLAN. But once it was all set up, I could no longer connect on the app.

The new WLAN is still discoverable, but it doesn't provide Wi-Fi, even though I have my Verizon router hooked up to the switch. I don’t think I set it up correctly.

please help

thanks

Re: Moved into a previous owned Lennar home

Ronald1 — Wed, 19 Mar 2025 20:02:36 GMT

They are R350 APs

Re: Moved into a previous owned Lennar home

Imran_ruckus — Wed, 19 Mar 2025 20:09:59 GMT

Hi @Ronald1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the following RUCKUS Lennar Knowledge Base article for configuration and setup guidelines:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

1. If your devices have been set up according to the above guidelines, could you please confirm whether you are able to connect to your new RUCKUS WLAN network from any device and access the Internet?

2. Additionally, could you provide details about any error message you encounter when attempting to log into the RUCKUS Unleashed application while connected to the new WLAN?

Please help me with the above-mentioned queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Ronald1 — Thu, 20 Mar 2025 13:33:42 GMT

Hi I can connect to the new WLAN, but there is no internet access. It shows my DNS as unreachable on the website unleashed.ruckuswireless.com

Re: Moved into a previous owned Lennar home

Imran_ruckus — Thu, 20 Mar 2025 14:50:33 GMT

Hi @Ronald1

Thank you for your response.

Could you kindly help me with the additional queries I raised in my previous post?

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Ronald1 — Thu, 20 Mar 2025 14:59:32 GMT

Yes,

1. I can connect to the WLAN on any device but there is no access to the internet

2. I was only receiving the error message in my phone, not on my desktop. The error on the phone said “You are not Connected to the Unleashed Network. Go to settings” this is on iPhone

Re: Moved into a previous owned Lennar home

Imran_ruckus — Thu, 20 Mar 2025 16:44:11 GMT

Hi @Ronald1

Greetings!!!

Thank you for the response and the information you shared.

To check further, could you please provide the following information?
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Ronald1 — Thu, 20 Mar 2025 17:38:47 GMT

This is the switch,

All three APs are connected to the switch

This is the AP on the third floor, only the power button is blinking slowly

This is the AP on the second floor, only the Power button is blinking slowly

this is AP on the first floor, both lights are slowly blinking

Re: Moved into a previous owned Lennar home

Imran_ruckus — Thu, 20 Mar 2025 18:26:55 GMT

Hi @Ronald1

Thank you for your response and the update.

Based on the picture you shared, it appears that the yellow cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Ronald1 — Thu, 20 Mar 2025 19:01:24 GMT

Hi, so that worked and I’m able to access internet on the new WLAN.

However, the old Wi-Fi name “Lennar-Xxxxxxx” appeared under my Wi-Fi list. It matches the same Wi-Fi name that’s on the sticker near the switch. It appears I have 2 separate WLANs at the moment.

also, Is it possible that I’m only using one of the APs right now, rather than all 3?

Re: Moved into a previous owned Lennar home

Imran_ruckus — Thu, 20 Mar 2025 19:18:05 GMT

Hi @Ronald1

Thank you for the response and the update.

To clarify, all WLANs you configure will be broadcast by all the Access Points (APs), allowing your device to connect to any available WLAN. The AP your device is closest to will automatically handle the connection, ensuring seamless switching between APs as needed.

Please let me know if you need any further clarification.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Imran_ruckus — Mon, 24 Mar 2025 19:49:18 GMT

Hi @Ronald1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status. Please let me know if you need any assistance.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved into a previous owned Lennar home

Ronald1 — Mon, 24 Mar 2025 20:07:53 GMT

Hi,

yes I got the internet to work it seems I had that yellow/orange Ethernet cord plugged into the wrong port. Thank you for your help.

Re: Moved into a previous owned Lennar home

Imran_ruckus — Mon, 24 Mar 2025 20:10:15 GMT

Hi @Ronald1

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.