Issue with bad kernel image

demoadkison — Thu, 20 Mar 2025 02:56:50 GMT

After a power outage I am attempting a software recovery and encountering issues whenever I try to update_primary and update_secondary. I have attempted the hard reset 30-40 times the lights just flash. I have attached pictures. I keep getting an issue saying my kernel image is bad.

Re: Issue with bad kernel image

Imran_ruckus — Thu, 20 Mar 2025 12:32:11 GMT

Hi @demoadkison

Greetings of the day!!!

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and you tried the recommended troubleshooting steps with no luck in getting it fixed.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Issue with bad kernel image in RUCKUS Support for Lennar Homes

Issue with bad kernel image

Re: Issue with bad kernel image