topic Re: ICX 7150 no power issue in RUCKUS Support for Lennar Homes

ICX 7150 no power issue

Miketallica — Tue, 18 Mar 2025 01:48:40 GMT

Hello, as I got home today I noticed the lights were all off in my AP. No storms no known power surges to the home and the switch is plugged into a surge protector also. I went to the smart closet to check the power for the switch. All lights were off, so I unplugged the power cord for 1-2 minutes then plugged it back in and walked out waited approximately 15 mins and still no lights came on in the AP. Checked the forum for suggestions I tried a different outlet different power cord, tried to reset the switch with the reset button held down then plugged the switch in and released the button after all light flashed once. But that’s it the lights all flashed once quickly (amber) and then no power. Wondering what my next steps might be.

Re: ICX 7150 no power issue

Imran_ruckus — Tue, 18 Mar 2025 12:16:55 GMT

Hi @Miketallica

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150 no power issue

Miketallica — Tue, 18 Mar 2025 21:59:07 GMT

Thank you very much for the patients Now that I'm home and have had a moment to focus on this here are two photos of the switch plugged in and I've uploaded a video of plugging the switch into a working outlet to the google drive link provided. The file is labled IMG_0234.mov

Re: ICX 7150 no power issue

Imran_ruckus — Wed, 19 Mar 2025 12:19:30 GMT

Hi @Miketallica

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat. When asked/prompted on chat, share the Serial Number of the Switch and the link of this post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 no power issue

Miketallica — Fri, 21 Mar 2025 00:50:56 GMT

I am back up and running better than ever thank you Imran_ruckus!

Re: ICX 7150 no power issue

Imran_ruckus — Fri, 21 Mar 2025 12:23:59 GMT

Hi @Miketallica

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.