topic Re: Unable to connect to Ruckus ICX-7150-c12p to complete software recovery in RUCKUS Support for Lennar Homes

Unable to connect to Ruckus ICX-7150-c12p to complete software recovery

NathanB — Wed, 12 Mar 2025 21:39:11 GMT

My Ruckus ICX-7150-c12p is stuck in boot mode after a recent power outage. I have tried power cycling the device and conducting a factory reset multiple times each as noted in this article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

The problem I am now encountering is with trying to conduct the Software Recovery process. Specifically, neither the Mac nor Windows laptop I have has an ethernet port. In reading the article, my understanding is that I will need to connect to the unit with both a USB-C access and an ethernet to ethernet cable--the latter of which is unavailable to me. How can I fix the unit without having to buy a new computer just for ethernet port access?

Re: Unable to connect to Ruckus ICX-7150-c12p to complete software recovery

pinky_ruckus — Thu, 13 Mar 2025 14:45:16 GMT

Hi @NathanB ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

Also, you does not have a laptop with an ethernet port available.

We would suggest you to please use a USB to RJ45 converter or C type to RJ 45 converter and can perform the steps mentioned in the Software Recovery.

Please refer to the above pics and arrange a USB to RJ45 or C to RJ45 converter and can proceed with the steps mentioned in the Software recovery.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to connect to Ruckus ICX-7150-c12p to complete software recovery

pinky_ruckus — Mon, 17 Mar 2025 15:13:02 GMT

Hello @NathanB ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to connect to Ruckus ICX-7150-c12p to complete software recovery

pinky_ruckus — Thu, 20 Mar 2025 13:53:13 GMT

Hello @NathanB ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.