topic Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one in RUCKUS Support for Lennar Homes

No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

daniel_greenlea — Fri, 14 Mar 2025 20:46:54 GMT

I recently replaced my old Xfinity gateway with a new one and set it to bridge mode. However, I'm unable to connect to Wi-Fi or Ethernet. Additionally, I cannot access the Ruckus dashboard or the gateway itself through either Wi-Fi or Ethernet.

I restored the gateway by disabling bridge mode through a direct Ethernet connection from my laptop to the Xfinity gateway.
Now I have Wi-Fi and ethernet access. But the ruckus network isn't running.
When I check the device connections on the Xfinity dashboard, all my connections show as "Ethernet." All my devices use Wi-Fi.

The Xfinity gateway seems to be managing the network, while the access points (APs) are functioning as routers. I believe I may need to reset the entire Ruckus network. If I understand correctly, this will require me to manually reset both the APs and the switch.

Are there any alternative options available? Did I make a mistake?

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Fri, 14 Mar 2025 21:13:50 GMT

Hello @daniel_greenlea ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have replaced your old Xfinity Gateway and facing issues logging in to the Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Mon, 17 Mar 2025 15:14:27 GMT

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Thu, 20 Mar 2025 13:55:19 GMT

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

daniel_greenlea — Sat, 22 Mar 2025 14:40:20 GMT

I understand the solution that is recommended. But all I did was change out my gateways and would not expect to have to reset the entire system. There should be some other method to reset it

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Mon, 24 Mar 2025 17:59:13 GMT

Hello @daniel_greenlea ,

Thank you for the response.

I understand your concern. While changing the gateways is a key step, sometimes a system reset is required to ensure that all configurations are properly synced.

Please follow the steps mentioned in the previous post and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Wed, 26 Mar 2025 13:31:27 GMT

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Mon, 31 Mar 2025 13:15:22 GMT

Hello @daniel_greenlea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Wi-Fi or Ethernet after Replacing my old Xfinity Gateway with a new one

pinky_ruckus — Thu, 03 Apr 2025 14:16:26 GMT

Hi @daniel_greenlea ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community