topic Re: Some of my personal devices can not be connected to Ruckus AP. in RUCKUS Support for Lennar Homes

Some of my personal devices can not be connected to Ruckus AP.

lucasliukx — Sat, 08 Mar 2025 07:17:03 GMT

This started happening about a week ago. I have devices that works fine, and other devices that either can not be connected to wifi or will connect for a period of time before getting dropped and can not connect again.

Connecting to wifi with my iphone that doesn't connect anymore:

Connect to wifi -> Enter wifi password -> Password verified -> Wifi keeps loading -> ip address found -> subnet mask found -> router address empty

1. The main device is installed next to the modem in closet. 3 different APs are connected through wire and the AP's are placed in each floors.
2. Not Company
3. At home, Lennar
4. Call back number: +16266731098. Hours 10am - 10pm
5. SN:FEK3811Q4HX

Re: Some of my personal devices can not be connected to Ruckus AP.

Imran_ruckus — Mon, 10 Mar 2025 12:50:12 GMT

Hi @lucasliukx

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were there any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. Please describe the status of the lights on the all 3 access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Some of my personal devices can not be connected to Ruckus AP.

Imran_ruckus — Wed, 12 Mar 2025 12:31:08 GMT

Hi @lucasliukx

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Some of my personal devices can not be connected to Ruckus AP.

Imran_ruckus — Fri, 14 Mar 2025 12:24:56 GMT

Hi @lucasliukx

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Some of my personal devices can not be connected to Ruckus AP.

Imran_ruckus — Mon, 17 Mar 2025 12:22:48 GMT

Hi @lucasliukx

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community