topic Re: Both AP's Power off. in RUCKUS Support for Lennar Homes

Both AP's Power off.

ariark — Wed, 12 Mar 2025 13:29:11 GMT

Hi, our access point's (AP) has been experiencing frequent power off's. Every time my ICX 7150 C12 switch need manually power off and power back on after AP's power on. I reset my both AP and getting same issue. Please help to resolve issue.Before power cycle with no active AP'sAfter power recycle with active AP's

Re: Both AP's Power off.

pinky_ruckus — Wed, 12 Mar 2025 14:43:34 GMT

Hello @ariark ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that Access points getting turned off and needs power cycle of the Switch.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Both AP's Power off.

ariark — Wed, 12 Mar 2025 17:46:43 GMT

Hi ,

I could not find my switch ICX-7150-C12P IP address in IP Scanner. I am able to see my AP's IP.

Are any other options available?

Thank you.

Re: Both AP's Power off.

pinky_ruckus — Wed, 12 Mar 2025 17:54:12 GMT

Hello @ariark ,

Thank you for the response.

I understand that you are unable to find your Switch IP address

We would request you to access CLI through console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI using the console cable, please follow the previous post and share the output or screenshots if you are getting stuck at any point.

Thank you again for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Both AP's Power off.

ariark — Wed, 12 Mar 2025 19:32:43 GMT

Software Version

I have attached the switch version of Switch. Please let me know if you have any questions.

Thank you.

Re: Both AP's Power off.

ariark — Wed, 12 Mar 2025 19:34:30 GMT

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3236N0EA
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 hour(s) 55 minute(s) 58 second(s)
--More--, next page: Space, next line: Return key, quit: Control-c^C
ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 28314668, Version:08.0.61aT213 (SPR08061a.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1311735808
ICX7150-C12 Switch#^C
ICX7150-C12 Switch#

Re: Both AP's Power off.

pinky_ruckus — Wed, 12 Mar 2025 21:01:18 GMT

Hello @ariark ,

Thank you for the response.

From the response you shared, I see that the Switch is on an older version 08061a.

We suggest upgrading your switch to the latest recommended version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Both AP's Power off.

ariark — Thu, 13 Mar 2025 00:43:28 GMT

Hi i am getting same error continues in the middle firmware update. I restarted the switch and still same error getting

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Please help to resolve issue.

Thank you.

Re: Both AP's Power off.

pinky_ruckus — Thu, 13 Mar 2025 13:45:56 GMT

Hello @ariark ,

Thank you for the response.

Could you please confirm if the Upgrade was performed on the Switch?

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Both AP's Power off.

ariark — Thu, 13 Mar 2025 14:11:27 GMT

ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114 )
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3236N0EA
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 2 hour(s) 32 minute(s) 57 second(s)
--More--, next page: Space, next line: Return key, quit: Control-c

ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 25976488, Version:08.0.80fT211 (SPS08080f.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1311367168

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 4 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3400 15400 Legacy Class 3 3 n/a
1/1/2 On Non-PD 0 0 n/a n/a 3 n/a
1/1/3 On On 3400 15400 Legacy Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 6800 30800

ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 78a6.e12e.d2e0
1/1/2 Up Forward Full 100M None No 1 0 78a6.e12e.d2e1
1/1/3 Up Forward Full 1G None No 1 0 78a6.e12e.d2e2
1/1/4 Down None None None None No 1 0 78a6.e12e.d2e3
1/1/5 Up Forward Full 1G None No 1 0 78a6.e12e.d2e4
1/1/6 Down None None None None No 1 0 78a6.e12e.d2e5
1/1/7 Down None None None None No 1 0 78a6.e12e.d2e6
1/1/8 Up Forward Full 100M None No 1 0 78a6.e12e.d2e7
1/1/9 Down None None None None No 1 0 78a6.e12e.d2e8
1/1/10 Up Forward Full 100M None No 1 0 78a6.e12e.d2e9
1/1/11 Up Forward Full 10M None No 1 0 78a6.e12e.d2ea
1/1/12 Up Forward Full 1G None No 1 0 78a6.e12e.d2eb
1/2/1 Down None None None None No 1 0 78a6.e12e.d2ed
1/2/2 Down None None None None No 1 0 78a6.e12e.d2ee
1/3/1 Down None None None None No 1 0 78a6.e12e.d2ef
1/3/2 Down None None None None No 1 0 78a6.e12e.d2f0
mgmt1 Down None None None None No None 0 78a6.e12e.d2e0

Please let me know if you need anything.

Thank you.

Re: Both AP's Power off.

pinky_ruckus — Thu, 13 Mar 2025 14:31:39 GMT

Hello @ariark ,

I hope this message finds you well.

Thank you for your communication and for acknowledging. We greatly appreciate your continued engagement.

Please execute below commands:

ICX7150-24P Switch>enable (hit enter to accept the command)
ICX7150-24P Switch#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Once you execute the above commands and Switch completes reboot. Use the upgrade tool to upgrade your Switch to 08.0.95g.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process from 08.0.80f. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Both AP's Power off.

pinky_ruckus — Thu, 13 Mar 2025 14:44:30 GMT

test

Re: Both AP's Power off.

ariark — Thu, 13 Mar 2025 15:42:01 GMT

Hi,

When i connect console, it's continued getting error message, I am not able to stop. I tried couple of times but it's same error.

Here are the message details:

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Thank you.

Re: Both AP's Power off.

pinky_ruckus — Thu, 13 Mar 2025 16:15:56 GMT

Hello @ariark ,

Thank you for the response.

May I please know if the Switch has rebooted once you enter the command?

Awaiting your response.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Both AP's Power off.

ariark — Thu, 13 Mar 2025 16:31:25 GMT

Hi,

The switch reset after couple times rebooted but, same error.

Thank you.

Re: Both AP's Power off.

pinky_ruckus — Thu, 13 Mar 2025 17:59:09 GMT

Hello @ariark ,

Thank you for the response.

Based on the troubleshooting, you cannot access the CLI using the RUCKUS ICX-7150-C12P Switch with continuous PoE fatal error messages. It's not letting upgrading the Switch firmware version. This is an indication of hardware failure. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Both AP's Power off.

ariark — Thu, 13 Mar 2025 21:04:10 GMT

Hello they responded this:

to my submission of:

was the link I provided in the description not enough?

Re: Both AP's Power off.

pinky_ruckus — Fri, 14 Mar 2025 12:57:17 GMT

Hello @ariark ,

Thank you for the response.

Please contact the Ruckus Support through the chat option and provide the below link for them to verify the approval:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Both-AP-s-Power-off/m-p/103621#M26011

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community