topic Re: Solution for Ruckus ICX 7150-C12P in RUCKUS Support for Lennar Homes

Solution for Ruckus ICX 7150-C12P

jrnika — Sun, 02 Mar 2025 21:52:38 GMT

Our Ruckus ICX 7150-C12P went into boot mode for some reason and would not power anything in our smart home. We contacted Ruckus and they referred us to this forum. Posts for the same issue suggested repeatedly resetting the device (recommended 12-30 times) and this did not solve the problem. We called Lennar Home Support and were referred back to this forum, which was of little assistance in solving the problem. My wife took the Ruckus ICX 7150-C12P to the IT manager at her place of work and he was unable to get the device out of boot mode. For those of you who are experiencing similar issues, be aware neither Ruckus nor Lennar Home Support will be of any use when assisting you in getting your smart home functioning again. What worked was replacing the Ruckus ICX 7150-C12P with a Netgear Nighthawk RS300 tri-band WiFi 7 router and a Netgear GS380EPP PoE ethernet plus switch. Both were simplistic to set up and restored WiFi throughout the house in addition to powering our Lutron and Ring systems. Our smart home is smart again and the two devices were also significantly less expensive than replacing the Ruckus ICX 7150-C12P. I hope this post saves some of you from the frustration we experienced when seeking assistance from both Ruckus and Lennar Home Services.

Re: Solution for Ruckus ICX 7150-C12P

pinky_ruckus — Mon, 03 Mar 2025 14:54:53 GMT

Hello @jrnika ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that your Ruckus setup was not working and the issue was not resolved.

We are happy to assist you in getting the switch working again. If the troubleshooting steps do not resolve the issue, we would be more than happy to provide a replacement switch under warranty at no additional cost.

Could you kindly confirm if you have followed any troubleshooting steps in addition to performing a hard reset of the switch?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Solution for Ruckus ICX 7150-C12P

pinky_ruckus — Wed, 05 Mar 2025 14:05:30 GMT

Hello @jrnika ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Solution for Ruckus ICX 7150-C12P

pinky_ruckus — Mon, 10 Mar 2025 21:52:35 GMT

Hello @jrnika ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Solution for Ruckus ICX 7150-C12P

pinky_ruckus — Wed, 12 Mar 2025 13:41:39 GMT

Hi @jrnika,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community