Backwards ruckas

Kmrr123456789 — Mon, 28 Nov 2022 20:17:10 GMT

Has anyone else had any issues with the Wi-Fi going out the SAME time every night for months (around 3:30am)?? It’s very problematic, I work nights from home. We had our service provider come out a few times and they said that the ruckus was installed improperly and the orange cable from our Wi-Fi box that connects to the ruckus is apparently in the wrong port but there is no way for them to flip it?

Re: Backwards ruckas

Yarenis — Mon, 28 Nov 2022 21:06:59 GMT

Hi @Kmrr123456789

The connection between your ISP router and the Ruckus ICX 7150 Switch can be in any of the yellow ports I will provide, now that the connection is dropping every 24 hours at the same time can be a DHCP issue, this is the protocol from your ISP router that provide the IP address for each device connected including the Access Points and by device connected to it, so please provide the logs, so we can see that disconnection ever morning and provide the troubleshooting steps.

Port to connect your ISP router:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Gather the logs:

Note:remember to access the Dashboard you need to be connected to your Unleashed SSID/WIF signal and search for the page

unleashed.ruckuswireless.com

Admin & Services > Administration > Diagnostics > Logs

Document source: https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0DA6A5D3-DC7C-4A2F-87D7-F24F9AF1D08D.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

topic Backwards ruckas in RUCKUS Support for Lennar Homes

Backwards ruckas

Re: Backwards ruckas