topic Re: PS5, Phones, TV, Computers not staying connected to network in RUCKUS Support for Lennar Homes

PS5, Phones, TV, Computers not staying connected to network

trevor — Fri, 07 Mar 2025 02:50:37 GMT

WiFi Network shows up fine and works with Speed Test. Everything will connect but then shows failed or errors. I got a DNS server error on my PS5. Phones and everything else don’t show an error but won’t access internet, download, nothing. I messed with the IP address a while ago using directions from another thread and it didn’t work. I’m not computer savvy enough to do the software recovery. Need help.

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Fri, 07 Mar 2025 03:55:28 GMT

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Fri, 07 Mar 2025 12:17:45 GMT

Hi @trevor

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be a Routing Code (SPR) issue (Refer to the screenshot below) on the RUCKUS ICX-7150-C12P Switch due to a power outage.

Please refer to and follow the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Sun, 09 Mar 2025 20:27:46 GMT

Hi Imran,

I followed the instructions and got stuck at copy flash flash secondary. Pic attached. Please let me know what to do next.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Mon, 10 Mar 2025 12:21:54 GMT

Hi @trevor

I hope this message finds you well.

Thank you for your communication and for acknowledging. We greatly appreciate your continued engagement.

As your RUCKUS Switch is on an older non-UDI 08090d version. We recommend upgrading your Switch to a recommended version. Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Mon, 10 Mar 2025 12:42:40 GMT

Hi Imran,

Prior to receiving this reply from you I tried to follow a knowledge base and do the upgrade myself. Long story short I screwed it up at some point along the way and finally found an option in the CLI to restore to factory defaults which I did. Now it looks like I need to do the initial setup on the switch. I got the configure.me from both APs but was not able to get through set up on the app. Please let me know where to go from here.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Mon, 10 Mar 2025 13:57:06 GMT

Hi @trevor

Thank you for your response and the update.

Please try unplugging and then reconnecting the Ethernet cables of the Access Points to the RUCKUS ICX-7150-C12P Switch ports (To any 12 ports as highlighted in the screenshot below). Check if this restores normal functionality.

Kindly let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Mon, 10 Mar 2025 14:36:51 GMT

It did not.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Mon, 10 Mar 2025 14:57:42 GMT

Hi @trevor

Thank you for the response and the update.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Mon, 10 Mar 2025 15:50:16 GMT

Here you go. There are 2 APs plugged into the switch.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Mon, 10 Mar 2025 17:00:02 GMT

Hi @trevor

Thank you for your response and the update.

As per the light state, they are in a normal state.

However, based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP (Internet Service Provider) router by unplugging and plugging it back into the power outlet. Once done, unplug/plug the APs from the Switch ports and check your internet connection after some time.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Mon, 10 Mar 2025 22:59:04 GMT

Hi Imran,

I followed your instructions exactly. It worked for a minute and then returned to the same connectivity issues. Sites will load and then stop loading. VPN won't connect. Same issues as we started the thread with. Let me know what's next please.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Tue, 11 Mar 2025 12:17:32 GMT

Hi @trevor

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

To check the details, please execute the following commands in the CLI and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Fri, 14 Mar 2025 12:24:25 GMT

Hi @trevor

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help with the requested command outputs from my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Sun, 16 Mar 2025 21:22:06 GMT

Hi Imran,

I feel like I’ve jumped through enough hoops. Who do I speak to in order to get a replacement due to the known defect that Ruckus knew about and failed to address during the warranty period?

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Mon, 17 Mar 2025 12:15:50 GMT

Hi @trevor

I hope this message finds you well.

Thank you for your prompt response.

Apologies for the inconvenience.

I would like to clarify that, in accordance with our company policies, replacement or RMA requests are typically covered only for hardware-related issues. Since the issue you’ve reported appears to be software-related, we are unable to approve a replacement until we have reviewed all relevant details and completed the necessary troubleshooting steps. If any troubleshooting steps don't work we will proceed with RMA approval.

To proceed, kindly provide the output of the commands I referenced in my previous message. This will allow us to move forward with further investigation.

We greatly appreciate your patience and understanding during this process.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Wed, 19 Mar 2025 12:22:17 GMT

Hi @trevor

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Wed, 19 Mar 2025 13:23:48 GMT

It still doesn’t work. I won’t be able to work on it until this weekend.

Re: PS5, Phones, TV, Computers not staying connected to network

Imran_ruckus — Wed, 19 Mar 2025 14:47:26 GMT

Hi @trevor

I hope this message finds you well.

Thank you for the update.

I would appreciate it if you could kindly inform me of the results once you've had a chance to try.

Once again, thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: PS5, Phones, TV, Computers not staying connected to network

trevor — Mon, 24 Mar 2025 00:07:12 GMT

I don't see how to access the CLI.