topic Re: power outage has made my Ruckus devices not functional in RUCKUS Support for Lennar Homes

power outage has made my Ruckus devices not functional

adamz — Tue, 04 Mar 2025 01:14:52 GMT

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Tue, 04 Mar 2025 12:22:38 GMT

Hi @adamz

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

4. If you have access to the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Tue, 04 Mar 2025 15:55:22 GMT

Imran -

Below you will find the images you requested. As you will see the only AP that is lighting up properly is our backyard unit. I've been using the wifi from our AT&T wireless router, which the Ruckus switch is plugged into.

I don't know what #4 is (CLI) and how to do that. But if you tell me I'll do my best.

Thanks,

Adam

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Tue, 04 Mar 2025 16:59:39 GMT

Hi @adamz

I hope this message finds you well.

Thank you for your prompt response and the detailed information you provided.

Kindly disconnect and reconnect the Ethernet cables of the Access Points (APs) and ISP Router's cable to the same port or any other available port within the range of 1 to 12, as indicated in the screenshot below.

After making this adjustment, after some time, please verify the Wi-Fi connectivity through the RUCKUS Access Points to ensure they are functioning as expected.

Feel free to update me on the outcome at your earliest convenience.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Tue, 04 Mar 2025 18:46:52 GMT

ok.. followed instructions. the AP outside is giving full bars and i see both networks 2.4Ghz & 5Ghz... all lights are on. The downstairs AP has two lights (the second is blinking) I don't get full bars on the 2.4Ghz and I do on the 5Ghz, but that might be coming from outside since there are only two lights on the AP. And upstairs only has one light on and i only see the 2.4Ghz and it's not full bars... and no 5Ghz.

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Tue, 04 Mar 2025 19:51:00 GMT

Hi @adamz

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line, the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Tue, 04 Mar 2025 23:48:06 GMT

Imran -

I've tried the instructions but nothing seems to work. I was able to find the IP and I can see that if i put it in my browser i get to the Ruckus ICX 7150 login... but as far as using the Terminal. Nothing is working.

Trying ssh

If ssh doesn't work... see below. Also doesn't work

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Wed, 05 Mar 2025 12:14:01 GMT

Hi @adamz

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you can log into the Switch web login Interface?

If yes, please share the screenshots showing the details below.

Please let me know if you have questions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Wed, 05 Mar 2025 16:47:22 GMT

Yes, I can log into the switch via web.

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Wed, 05 Mar 2025 18:26:01 GMT

Hi @adamz

I hope this message finds you well.

Thank you for your communication and for acknowledging. We greatly appreciate your continued engagement.

As your RUCKUS Switch is on an older non-UDI 08090d version. We recommend upgrading your Switch to a recommended version. Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Thu, 06 Mar 2025 03:51:06 GMT

Imran -

I downloaded the software and unfortunately, it was not able to connect to the switch. I tried multiple times and at 5% it would stop and I would get the message "unable to reach device. Please check the input information again..."

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Thu, 06 Mar 2025 12:21:37 GMT

Hi @adamz

Greetings!!!

Thank you for your response and the update.

Kindly ensure that you are using the correct IP address, username, and password. Additionally, please note that the laptop must be connected to the same network as the switch and access points.

Once you have confirmed this, please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Thu, 06 Mar 2025 15:40:42 GMT

Imran -

I changed to the wifi that was set up through the switch (Z-Net).. i got the same error. i plugged into the switch with Ethernet cable (i shut off wifi) i was able to get internet, but got the same error when using the Ita-darwin app... and then i went to my backyard which is the only place where the AP lights are correct.. i get full bars for both 2.4 and 5ghz networks.. i'm able to access the internet with both.. but i get the same error on each network. i double checked the IP... i was able to use it to access the switch over browser... and i double checked username and password.. still nothing. The downstairs and upstairs AP's still have the one light green and the green flashing CTL... i aslo still see the Configure.me network when i look at available wifi... this is getting very frustrating as i'm sure you can imagine because we haven't been able to access our TV, alarm, etc. for days.

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Thu, 06 Mar 2025 17:15:14 GMT

Hi @adamz

Thank you for your response and the update.

We apologize for the inconvenience this has caused.

Since the current solution is not working, we recommend resetting the Access Points and setting up a new Wi-Fi network.

For your reference, please follow the factory reset process outlined in the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the reset process and let us know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Fri, 07 Mar 2025 03:35:20 GMT

just looking at the start of the instructions.. it says to unplug all access points except the master. I would think our living room AP would be the master, but the CTL is flashing (it's not solid green) so is our upstairs AP. So the only AP that's functioning is outside. Should that become the new master?

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Fri, 07 Mar 2025 12:58:02 GMT

Hi @adamz

Greetings!

Thank you for your prompt response.

There will not be a fixed Master Access Point (AP). The ONE AP unit that is connected to the switch and undergoes a factory reset will automatically assume the role of the new Master Access Point.

Once the factory reset process is complete and all configurations are properly set up, ensuring that the system is functioning as expected, you can reconnect the previously unplugged Access Points to the switch ports. These APs will automatically synchronize with the configurations from the newly reset Master Access Point.

Should you have any further questions or require additional clarification, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power outage has made my Ruckus devices not functional

adamz — Fri, 07 Mar 2025 15:23:21 GMT

so i went through the steps... and got confirmation of the new network has been set up. the problem is that the AP is still blinking green both Power and CTL - the other AP's are unplugged and I don't see the new network showing up in wifi... i only see the ATT wifi and configure.me.

thoughts?

Re: power outage has made my Ruckus devices not functional

adamz — Fri, 07 Mar 2025 16:00:02 GMT

so nothing seems to be working now... so i reset the AP... still nothing. I unplugged the IPX-7150... and the lights did not go green (see below). So i unplugged again.. this time the lights all turned green. the AP CTL is solid green, but the power is flashing green. i don't see the "Z-Net 2.4" network that i created (pic in last post)... i only see the ATT wifi and the configure.me. I connected to the configure.me and logged in with the admin credentials and this is what i see

Re: power outage has made my Ruckus devices not functional

Imran_ruckus — Fri, 07 Mar 2025 16:56:31 GMT

Hi @adamz

Greetings!!!
Thank you for the response and the update.

Once you connect to the configure.me-xxxxxx network, please follow the steps explained in the below Video:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Additionally, could you please let me know to which port on the RUCKUS ICX-7150-C12P Switch the ethernet cable coming from the ISP Router is connected?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: power outage has made my Ruckus devices not functional

adamz — Sat, 08 Mar 2025 03:08:29 GMT

I'm no longer seeing the configure.me network. I pressed the reset on the AP and it still didn't show. I plugged the macbook into the switch with Ethernet cable and i'm able to log into the switch, but that's as far as i'm getting.. i feel like i'm back to square one. This is really frustating.. we've been at this for a week,