topic Re: Internet issue after power outage in RUCKUS Support for Lennar Homes

Internet issue after power outage

Winter — Mon, 17 Feb 2025 16:31:20 GMT

Good morning,

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up. From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all.

Thank you for your help in advance

Re: Internet issue after power outage

Imran_ruckus — Mon, 17 Feb 2025 16:46:17 GMT

Hi @Winter

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity with some additional issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Before I assist you with the next step, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 15:46:40 GMT

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 15:47:25 GMT

upstairs ruckus. this one had the orange light but I haven't seen it since my husband restarted it.

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 15:48:03 GMT

downstairs

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 15:56:33 GMT

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 15:59:04 GMT

the wifi we are connected to is the Lennar one and it has been super slow. Apps on our phone would take a long time to load or it wont load.

Re: Internet issue after power outage

Imran_ruckus — Tue, 18 Feb 2025 16:12:00 GMT

Hi @Winter

Greetings!!!

Thank you for the response and the update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and cable connections, they seem normal.

However, as per the symptoms you explained, it seems like it is a Routing Code issue due to a power outage.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to check and fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet issue after power outage

Winter — Tue, 18 Feb 2025 17:01:52 GMT

Sounds good I will give this a try once I get home tonight.

Also I forgot my username and password for the unleashed app. Am I able to start all over once everything is fixed?

Re: Internet issue after power outage

Imran_ruckus — Tue, 18 Feb 2025 17:21:13 GMT

Hi @Winter

Thank you for your response and the update.

At this stage, first I recommend trying to fix the Routing Code issue.

In the meantime, you can try using the default username and password provided below for App.

We appreciate your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet issue after power outage

Winter — Wed, 19 Feb 2025 06:21:44 GMT

I am currently stuck on this part. Idk what is next after this.

Re: Internet issue after power outage

Winter — Wed, 19 Feb 2025 09:14:39 GMT

Re: Internet issue after power outage

Winter — Wed, 19 Feb 2025 09:26:18 GMT

the switch part would say disconnected

Re: Internet issue after power outage

Imran_ruckus — Wed, 19 Feb 2025 12:34:57 GMT

Hi @Winter

I hope this message finds you well.

Thank you for your prompt response and the information you provided.

Based on the screenshot you shared, I noticed that the ‘ruckus>’ prompt in the CLI corresponds to an Unleashed system, not the ICX-7150-C12P Switch.

To proceed, I recommend checking the IP addresses identified in the IP scan that are associated with the RUCKUS ICX-7150-C12P Switch. When accessing the correct IP address via a web browser, you should be able to view the Switch Dashboard, as shown in the screenshot below, which will help confirm the IP address of the Switch.

Please review the other IP addresses from the IP scan results that are labeled with either "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address for the Switch. Once identified, try accessing the CLI again.

If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet issue after power outage

Winter — Wed, 19 Feb 2025 16:05:59 GMT

this is the only ruckus ip showing up and its the ip address ive used for the mac book

Re: Internet issue after power outage

Imran_ruckus — Wed, 19 Feb 2025 17:06:23 GMT

Hi @Winter

Thank you for the response and the update.

Could you please unplug and plug the ethernet cable into any different 1-in-12 switch Switch ports (Refer to the below screenshot)? Once done, please restart your ISP (Internet Service Providers) Router then IP Scan once again and check for Switch IP Address.

Please let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet issue after power outage

Winter — Thu, 20 Feb 2025 04:17:37 GMT

Hi!

So we change the port for the internet cable and the internet is fast again. I was not able to find the correct ip address for the switch. I used my phone, my husband and laptop. All the ip address where all to the unleashed website.
We also tried to go into the app and sign in unleashed app with all those password. None of them work. It kept saying to connect to network. Is there a way to just restart everything so that everything is correctly connected and we have access on our unleashed app?

Re: Internet issue after power outage

Imran_ruckus — Thu, 20 Feb 2025 12:50:19 GMT

Hi @Winter

Greetings!!!

Thank you for the response and the update.

If you encounter speed issues again please let me know, we have to do some other troubleshooting as you are unable to find the Switch IP Address.

As of now, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

Please follow the below steps.

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet issue after power outage

Winter — Sat, 22 Feb 2025 03:46:15 GMT

Hi,

We tried upgrading the software and we where unable too. There was nothing to download. Our internet is still going in and out but not as bad as it was before. We still can't find the IP address for the ruckus. Can we reset everything to just start all over and reconnect everything?

Re: Internet issue after power outage

Imran_ruckus — Mon, 24 Feb 2025 12:40:27 GMT

Hi @Winter

Greetings!

Thank you for your response and the update.

If you are unable to retrieve the IP address of the switch, the next step is to gain console access. Please attempt to access the switch via the console to execute the required commands.

To assist you, here is a guide on how to access the switch via the console (using a cable connection between your PC and the ICX 7150-C12P). You will need either a USB Type-C to USB standard cable or an RJ45-to-RJ45 console cable (you may use either option as referenced in the guide).

How to Console into the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you have successfully logged into the ICX-7150-C12P, please enter the same commands mentioned in the SPR guide I shared with you in one of my previous posts.

Should you have any questions or need further assistance, feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community