topic Re: Remove the returned ICX 7150-C12P switch in RUCKUS Support for Lennar Homes

Remove the returned ICX 7150-C12P switch

dsmith160 — Tue, 04 Mar 2025 16:17:11 GMT

I had a switch RMA to me to replace one that was defective. In the unleashed app it shows 2 switches, one connected (the one RMA) and the other (returned) disconnected. How do I remove the one that is no longer connected. I've looked all over in the app, but it won't or doesn't have that I find how to delete the ICX 7150-C12P switch?

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Tue, 04 Mar 2025 18:26:46 GMT

Hello @dsmith160 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to remove the old Switch from the Unleashed app.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If link doesn't work, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the unleashed browser, please navigate to the Switches section

Please select the switch that you wish to remove from the list. You will see an option labeled "Remove".

Upon clicking Remove, a prompt will appear asking you to confirm the removal of the switch.

Once you confirm, the switch will be successfully removed from the list.

You can refresh the page to verify that the switch has been removed.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Wed, 05 Mar 2025 15:59:04 GMT

Thank you that worked!

I also noticed that I also have WLAN Standard on. The WLAN name is "Ruckus-Wireless 1 to login and the password is different from my Unleashed "Admin login. I noticed that the WLAN radio button for "I will manually change password on Legacy devices.

The Legacy password is Highly recommended and "Push new password to all Legacy devices. Should I select the recommended and if I do what will happen. Will my admin password change to the WLAN password as well. Do you recommend I change and follow what's recommended?

Lastly what would happen if I turned on "Dedicated Master" and is that your recommendation to do so?

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Wed, 05 Mar 2025 17:44:29 GMT

Hello @dsmith160 ,

Thank you for the response

Glad to hear that the solution worked for you!

Regarding the WLAN Standard settings, it’s important to clarify that the Legacy password is separate from the admin password. Selecting the "Highly recommended" option will push the new password to all Legacy devices, but it won’t change your admin login password.

Selecting 'Push new password to all Legacy devices' will update the legacy devices with the old password (if you choose to do so). However, we recommend creating a new WLAN and reconnecting the devices to the new network.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Enabling the "Dedicated Master" option lets you choose one access point as the main controller for the network, improving stability and performance when there are multiple APs. For Lennar users, a Master AP is already set up and working. This option is usually recommended for larger networks or specific performance needs but may not be needed for smaller ones.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Wed, 05 Mar 2025 22:00:02 GMT

Ok let me try, and I'll let you know ASAP Pinky.

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Thu, 06 Mar 2025 23:56:11 GMT

Pinky, I followed the instructions exactly and watched the video. I double-checked to ensure that everything was correctly checked or not. Save and went to my network to see the SSID was there and unfortunately it was not. It shows that I have both the old and new SSID's however the new one created is just not showing in my Wi-Fi list just the old one "Ruckus-Wifi 1".

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Mon, 10 Mar 2025 14:28:43 GMT

Hello @dsmith160 ,

Thank you for the response.

I understand that you've followed the video and article to create a new Wi-Fi network, but you can't see it in the list of available networks.

Please try following the instructions again carefully. Once the network is created successfully, it should appear in the list of available devices.

Please let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Mon, 10 Mar 2025 15:56:50 GMT

I have tried several times and the instructions for someone like me that's has 23 years in technology are very easy for me follow. The SSID is not displaying on my Wi-Fi list. The old Ruckus network still displays. I don't know how better to explain that.

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Wed, 12 Mar 2025 13:44:42 GMT

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Wed, 12 Mar 2025 15:27:47 GMT

I have responded in my last message to you on 3/10/25.

And Yes, I still need further assistance

(I have tried several times and the instructions for someone like me that's has 23 years in technology are very easy for me follow. The SSID is not displaying on my Wi-Fi list. The old Ruckus network still displays. I don't know how better to explain that.)

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Wed, 12 Mar 2025 17:19:51 GMT

Hello @dsmith160 ,

Thank you for the response.

I understand that the new SSID is still not getting displayed in the Wifi list.

I would request you to please perform factory reset on the APs, once the factory reset is completed, you may follow the previous article to create a new network and check if it is available in the Wi-Fi list.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Fri, 14 Mar 2025 13:30:33 GMT

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Mon, 17 Mar 2025 15:03:52 GMT

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Mon, 17 Mar 2025 16:11:25 GMT

it didn't work!!!!

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Mon, 17 Mar 2025 16:18:32 GMT

Hello @dsmith160 ,

Thank you for your response.

I understand you're experiencing issues with the reset process. Could you please let me know at which step you're facing issues?

If possible, please provide a screenshot for reference.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Mon, 17 Mar 2025 18:38:04 GMT

Not stuck on a step.

It's easy by just holding the reset button.

The problem the new SSID is still not getting displayed in the Wi-Fi list after resetting the AP as you suggested.

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Mon, 17 Mar 2025 20:09:27 GMT

Hello @dsmith160 ,

Thank you for the response.

From the response you shared, the new SSID you created is still not showing under the available Wi-fi list.

Before we proceed further, we need to check few settings of the newly created SSID by following the below pictures.

Please check if the hide option is checked. If the box is checked, please uncheck the box and then check under available Wifi list.

Please use this video link for reference:

VideoLink:https://www.youtube.com/watch?v=rPT5WL9_pus&list=PLySwoo7u9-KIeSds4dBO6l0WyBPvEQVPP&index=18

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Wed, 19 Mar 2025 03:25:44 GMT

Some of your suggestion Rajendran were helpful however as I've shared with several times, I have everything configured properly. The issue is with the AP as the reset button is not working properly. I had to remove it from the ceiling and try getting it to reset to factory over and over until it finally started the reset process on its own. The AP is defective. I shared with that I have over 23 years' experience in Networking technology. Not sure how to get the AP replaced. Let me know.

Re: Remove the returned ICX 7150-C12P switch

dsmith160 — Wed, 19 Mar 2025 03:32:44 GMT

Also, how to I have a device(s) run on 5G and not always 2.4?

Re: Remove the returned ICX 7150-C12P switch

pinky_ruckus — Thu, 20 Mar 2025 13:36:57 GMT

Hello @dsmith160 ,

Thank you for your response.

I understand that you're experiencing issues with the reset button on your access point.

Could you please provide a video demonstrating the problem with the reset button?

Also, please provide a screenshot of the Hide Advanced options as suggested in the previous post.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community