topic New Install? Switch ISP from Xfinity to AT&T Fiber in RUCKUS Support for Lennar Homes

New Install? Switch ISP from Xfinity to AT&T Fiber

abae90 — Wed, 05 Mar 2025 14:20:25 GMT

Hello,

I just switched from Xfinity to AT&T Fiber. Before the switch, the Ruckus Unleashed App had my Switch listed as well as the Access Points and the connected devices. With now being on Fiber, through the AT&T Smart Home Manager, the switch and the access points are listed as connected. However, I don't see any devices or really the network on the Ruckus Unleashed app. Do I need to do a new install on the Ruckus app since I switched ISPs?

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Wed, 05 Mar 2025 15:19:11 GMT

Hi @abae90 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the ISP from Xfinity to AT&T Fiber.

Please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Also, please uninstall the Unleashed application and reinstall it back and check if you are able to see the devices.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

abae90 — Thu, 06 Mar 2025 00:29:43 GMT

Here are the images of the switch with the lights. Also, i included a picture of the AT&T Fiber Gateway connected to the switch.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Mon, 10 Mar 2025 13:54:16 GMT

Hello @abae90 ,

Thank you for sharing the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal.

Could you please confirm if you have uninstalled the Unleashed app and reinstalled and check if you are able to see the devices?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

abae90 — Mon, 10 Mar 2025 15:02:10 GMT

Hi,

Yes I've uninstalled and reinstalled the app but do I still go through manage network or so I need to redo the install through the app?

I get an error message when trying to manage the network. Is the SSID from ruckus different than the one from AT&T fiber?

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Mon, 10 Mar 2025 17:15:55 GMT

Hello @abae90,

Thank you for your response.

Kindly disable the Private DNS option in your Android settings.

Please try to login to the app after disabling the Private DNS option.

Should you have any further questions, please feel free to reach out.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

abae90 — Mon, 10 Mar 2025 17:52:17 GMT

I've onto the non AT&T network but I can't log into Ruckus as it says the password is incorrect. I've tried using all the passwords that I would have set but none are working. The link for forget password tells me that it's disabled and needs to be set up.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Mon, 10 Mar 2025 19:23:05 GMT

Hello @abae90 ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address and check if you are able to access the unleashed webpage?

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" to identify the correct IP address of the AP and proceed accordingly.

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Wed, 12 Mar 2025 13:47:57 GMT

Hello @abae90 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Fri, 14 Mar 2025 13:36:32 GMT

Hello @abae90 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

abae90 — Sun, 16 Mar 2025 15:23:53 GMT

Hello,.

I was able to login using a computer and the Master AP IP address. I am able to see the clients and Wifi.

But when i am on my phone and trying to login the Ruckus Unleasehd app, i still am met with an error even when using the log in information found on the browser.

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Mon, 17 Mar 2025 13:59:12 GMT

Hello @abae90 ,

Thank you for the response.

I understand that you are able to login to the Unleashed system using the master AP Ip address; however, unable to login to the Unleashed app.

I would request you to please try logging in to the Unleashed system using the Master AP IP address, and you would see the below dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Install? Switch ISP from Xfinity to AT&T Fiber

pinky_ruckus — Thu, 20 Mar 2025 13:39:58 GMT

Hello @abae90 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.