topic Re: Internet randomly not working in RUCKUS Support for Lennar Homes

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Scotthatfieldjr — Fri, 07 Mar 2025 21:36:09 GMT

This thread is ended.

Re: Internet randomly not working

Squozen — Sun, 02 Mar 2025 17:35:25 GMT

If you rely on the internet for your business, hire a professional to come and help. Charge it to your business as a work expense. The issue you’re likely having takes about 15 minutes for an IT professional to fix (your switch needs a firmware update) and days for a novice.

There is full documentation on the fix for the contractor to follow.

And don’t be angry at Ruckus, blame Lennar for choosing an enterprise system and not maintaining their enterprise support contract.

Re: Internet randomly not working

Scotthatfieldjr — Sun, 02 Mar 2025 17:37:54 GMT

Why did you comment if you werent going to offer helping words or solutions?

im not tech savvy, nor internet search savvy…

and no I’m not gunna “pay” someone… its their problem Ruckus should fix it. And it is their fault.

Re: Internet randomly not working

Squozen — Sun, 02 Mar 2025 21:38:48 GMT

The information to fix the problem that I’m assuming you have (you can check for an amber SYS light on your switch to confirm) is in this stickied thread: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-Lennar-Knowledge-Base-Self-help-Guides-Visit-Here-Before/td-p/74988

Lennar stopped supplying Ruckus back in 2021. Would you expect Toyota to repair your car for free if it was out of warranty? And just like an out-of-warranty car, if you don’t have the skills to do the work yourself, it’s quicker and easier to pay a professional to fix it and offer you follow-up support.

Re: Internet randomly not working

Imran_ruckus — Mon, 03 Mar 2025 12:28:35 GMT

Hi @Scotthatfieldjr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Apologies for the inconvenience.

Please note that, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on a best-effort support basis.

However, I will help you step by step to get this issue resolved.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet randomly not working

Imran_ruckus — Wed, 05 Mar 2025 12:21:08 GMT

Hi @Scotthatfieldjr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet randomly not working

Imran_ruckus — Fri, 07 Mar 2025 14:03:37 GMT

Hi @Scotthatfieldjr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Internet randomly not working

Imran_ruckus — Mon, 10 Mar 2025 14:47:39 GMT

Hi @Scotthatfieldjr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community