topic Poor Connection in RUCKUS Support for Lennar Homes

Poor Connection

abdonh — Sun, 02 Mar 2025 14:41:30 GMT

A few weeks ago we had a power outage which lasted hours. When the power came back the internet was not the same. I had my internet provider come take a look at their stuff and they confirmed their internet was working normally and had a strong signal. I have updated my APs and have tried resetting as well. Still having the same issue. Internet is very intermittent, works for a couple minutes then doesn’t and that cycle is just repeating. Any help would be appreciated.

Thanks.

Re: Poor Connection

Imran_ruckus — Mon, 03 Mar 2025 12:21:44 GMT

Hi @abdonh

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be a Routing Code (SPR) issue on the RUCKUS ICX-7150-C12P Switch due to a power outage.

Please refer to and follow the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Poor Connection

Imran_ruckus — Wed, 05 Mar 2025 12:20:22 GMT

Hi @abdonh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

abdonh — Fri, 07 Mar 2025 03:59:07 GMT

Hi Imran,

I could not get this to work. I only have Mac in my house but even then im not the most tech savvy person to figure this stuff out. Do you have more exact instructions? I also downloaded the IP identifier app but no names come up on my devices so i can't identify the switch. Any additional details/help would be appreciated.

Thanks,

Abdon

Re: Poor Connection

abdonh — Fri, 07 Mar 2025 04:00:13 GMT

Also a phone call to speak on this would be very much appreciated. Is that possible?

Thanks,

Abdon

Re: Poor Connection

Imran_ruckus — Fri, 07 Mar 2025 13:54:41 GMT

Hi @abdonh

Greetings!

Thank you for your response and the update.

We sincerely apologize for any inconvenience caused. As of November 2022, Ruckus support for Lennar Homes customers is no longer provided via phone, email, or remote session. We now offer support exclusively through this community forum, operating on a best-effort basis.

Could you kindly share a screenshot of the IP Scan results? Additionally, please try performing the process on a Windows laptop to see if that resolves the issue.

Thank you again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

abdonh — Sat, 08 Mar 2025 17:20:31 GMT

See the attached screenshots. Which IP would it be?

Re: Poor Connection

Imran_ruckus — Mon, 10 Mar 2025 12:29:57 GMT

Hi @abdonh

Greetings!

Thank you for your response and the information provided.

As you are currently connected to a mobile network (as shown in the screenshot below), the RUCKUS IP addresses will not be visible, as the connection is routed through the ISP’s internet.

Please reconnect your IP Scanner device to the ISP’s Wi-Fi network and perform another IP scan to detect the RUCKUS devices' IP addresses.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

Imran_ruckus — Wed, 12 Mar 2025 12:28:51 GMT

Hi @abdonh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

abdonh — Fri, 14 Mar 2025 11:47:03 GMT

Hi still not working. Don’t have a windows computer to run putty.

Re: Poor Connection

Imran_ruckus — Fri, 14 Mar 2025 12:18:55 GMT

Hi @abdonh

Greetings!

Thank you for your response.

As mentioned in my previous responses, you are currently connected to a mobile network (as shown in the screenshot below), The RUCKUS IP addresses will not be visible, as the connection is routed through the ISP’s internet.

Please reconnect your IP Scanner device to the ISP’s internet network to which the Switch is connected and perform another IP scan to detect the RUCKUS devices' IP addresses.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

Imran_ruckus — Mon, 17 Mar 2025 12:21:40 GMT

Hi @abdonh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Poor Connection

Imran_ruckus — Wed, 19 Mar 2025 12:21:27 GMT

Hi @abdonh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community