topic Re: Slow internet speeds in RUCKUS Support for Lennar Homes

Slow internet speeds

James98 — Tue, 18 Feb 2025 16:31:26 GMT

I am having an issue with my switch and endpoints. I am not 100% sure what the issue is, but I know that my internet connection is very slow over the endpoints (WIFI). I have a hard line that is working as it should. I am not able to access my Unleashed account or the IP address via a browser.

I have spent several hours combing through the forum and I haven't found the right thing for me. I called Ruckus and the nice person told me I had to post here and some would respond to me.

Re: Slow internet speeds

pinky_ruckus — Tue, 18 Feb 2025 17:26:07 GMT

Hi @James98 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing slow speed issues.

Before we can help, we need to check fe configurations on the Switch.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow internet speeds

James98 — Wed, 19 Feb 2025 23:36:52 GMT

This is the output of the Putty Tool and Command Line Interface. Please let me know next steps.

telnet@ICX7150-C12 Router>enable
No password has been assigned yet...
telnet@ICX7150-C12 Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114 )
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3801R0RJ
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 3 day(s) 4 hour(s) 5 minute(s) 50 second(s)
The system started at 00:06:08 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#
telnet@ICX7150-C12 Router#Show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1260429312

Re: Slow internet speeds

James98 — Thu, 20 Feb 2025 03:03:26 GMT

Here are the results from the commands you shared with me. Please let me know the next steps.

telnet@ICX7150-C12 Router>enable
No password has been assigned yet...

_______

telnet@ICX7150-C12 Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3801R0RJ
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 3 day(s) 7 hour(s) 34 minute(s) 18 second(s)
The system started at 00:06:10 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#

_____________

telnet@ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1260425216
telnet@ICX7150-C12 Router#

Re: Slow internet speeds

James98 — Thu, 20 Feb 2025 03:18:58 GMT

I have tried to reply a few times, but I think it marks my response as spam. I did what you asked of me. What data from those responses are you looking for? Can you see this image?

Re: Slow internet speeds

James98 — Thu, 20 Feb 2025 03:20:39 GMT

I am not sure I did this right. I don't think this is an accepted solution, but it would let me save it without hitting that button. Please let me know the next steps for the open issue.

Re: Slow internet speeds

pinky_ruckus — Thu, 20 Feb 2025 13:27:38 GMT

Hello @James98 ,

Thank you for sharing the response.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow internet speeds

pinky_ruckus — Mon, 24 Feb 2025 17:59:49 GMT

Hello @James98 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow internet speeds

pinky_ruckus — Wed, 26 Feb 2025 15:04:33 GMT

Hello @James98 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow internet speeds

pinky_ruckus — Fri, 28 Feb 2025 15:15:34 GMT

Hello @James98 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community