topic Re: No Command Line in Putty in RUCKUS Support for Lennar Homes

No Command Line in Putty

SH — Tue, 25 Feb 2025 06:01:45 GMT

Hello,

I've followed the Software Recovery Guide but I'm now stuck at Putty. Putty only shows a green rectangle without any command lines, text, or letters, etc.

I've physically connected my laptop to the ICX 7150-C12P via USB to USC C and also Cat6 ethernet cable to the out-of-band management port. I don't know if the management port it supposed to light up, but there are no lights. The only lights on the switch are amber SYST and green PWR.

I've downloaded TFTP 64 and set it up as instructed with mnz10115.bin and SPS08090k.bin copied to a new folder titled Upgrade.

I've configured my computer's IP address to 192.168.0.2, 255.255.255.0, and 192.168.0.2 as instructed.

I've opened TFTP and set the directory to the Upgrade folder and the server interface to the 192.168.0.2. TFTP has been left open as instructed

I've opened Putty to Serial and COM3 and shown under Device Manager. For what it's worth, my Device Manager shows the Port as Ports (COM & LPT), Silicon Labs CP210x USB to UART Bridge (COM3).

Putty opens but all it shows is a black screen with a single green rectangle. There is no command line input and no text can be entered anywhere.

I have tried alternate ways to connect, including using Advanced IP Scanner. When I run the scanner, no Ruckus devices are detected.

Re: No Command Line in Putty

Squozen — Tue, 25 Feb 2025 08:26:36 GMT

You won’t see the device on the network as it’s failed to boot (amber SYST light). What have you set your serial settings to?

They should be as follows:

ParameterValue

Baud: Bits per second	9600
Data bits	8
Parity	None
Stop bits	1
Flow control	None

Re: No Command Line in Putty

Imran_ruckus — Tue, 25 Feb 2025 12:41:33 GMT

Hi @SH

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to perform Software Recovery on your RUCKUS ICX-7150-C12P Switch and are stuck in getting console CLI access.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you see COM3 as the RUCKUS port details, once again please make sure to enter the data as highlighted in the below screenshot.

Once you enter the above-mentioned parameters click ‘open’ and wait for some time to see the CLI prompts. If you encounter the same issue, please share a screenshot of the PuTTY CLI screenshot you see.

Additionally, please share a picture showing the Software Recovery cable connections between the Switch and the laptop.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No Command Line in Putty

SH — Tue, 25 Feb 2025 15:58:49 GMT

Squozen, when I open Putty, it defaults to SSH connection type. After I change it to Serial connection, the default speed is 9600, which I leave as is. The default Serial Line is COM1, which I change to COM3. I’m not seeing where I can change data bits, parity, stop bits, and flow control as you suggested. Are these options in a sub menu?

Imran, I have set Putty to Serial connection type, 9600 speed, COM3 serial line as instructed. I have tried opening Putty and waiting for some time but it only ever shows a black screen with a single green rectangle. No commands or text can be input.

I’m not sure how up upload or attach images in this forum. When I try to paste photos into my message, the text box shows “You do not have permission to upload images.

Re: No Command Line in Putty

Imran_ruckus — Tue, 25 Feb 2025 16:55:02 GMT

Hi @SH

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading the requested photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No Command Line in Putty

SH — Tue, 25 Feb 2025 17:25:30 GMT

Thank you, Imran. Please see the images below.

Re: No Command Line in Putty

Imran_ruckus — Tue, 25 Feb 2025 17:43:24 GMT

Hi @SH

Thank you for the response and the update.

Could you please share a screenshot of the Device Manager showing the COM port details?

Thank you again.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No Command Line in Putty

SH — Wed, 26 Feb 2025 03:14:46 GMT

Please see the screenshot of Device Manager with COM3 below. Thank you.

Re: No Command Line in Putty

SH — Wed, 26 Feb 2025 03:25:51 GMT

Imran, please see screenshots of the other settings as well in case that helps. I believe I have followed the provided guide step by step, exactly as instructed.

Re: No Command Line in Putty

Imran_ruckus — Wed, 26 Feb 2025 12:21:00 GMT

Hi @SH

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paperclip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Command Line in Putty

SH — Wed, 26 Feb 2025 17:48:58 GMT

Hi Imran,

When I open the support contact URL and select "Chat Now" on the right side of the screen, a chat begins with a bot. The bot asks me if I'm a Lennar Homes customer and what I need help with.

When I select "Need to replace a product" it asks me to enter a valid serial number for the RMA. Am I supposed to get a serial number from you or is this something I need to locate on my physical switch unit? Or is there another way to reach a human support rep that I can provide our forum URL to? Thank you.

Re: No Command Line in Putty

Imran_ruckus — Wed, 26 Feb 2025 18:37:31 GMT

Hi @SH

Thank you for your prompt response and the update you provided.

Regarding the RUCKUS ICX-7150-C12P Switch Serial Number, kindly note that it can be located on the sticker affixed to the back side of the RUCKUS ICX-7150-C12P Switch device. For further clarification, please refer to the attached screenshot. Use the CHAT again to file RMA and share this post link when asked.

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: No Command Line in Putty

SH — Thu, 27 Feb 2025 02:46:09 GMT

Hi Imran,

Thank you for all your help this week. I was able to find the serial number and provide it to the chat bot. I was provided with a case number but no further instructions on what to do. Is there any further action I need to take at this point?

Re: No Command Line in Putty

Imran_ruckus — Thu, 27 Feb 2025 12:31:29 GMT

Hi @SH

Greetings!!!

Thank you for the response and the update.

Could you please confirm along with the serial number if you shared the link of this post when prompted on the chat?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Command Line in Putty

SH — Thu, 27 Feb 2025 17:49:45 GMT

Hi Imran,

Yes, I was able to enter the SN and URL and I’m now following instructions for RMA. Thank you.

Re: No Command Line in Putty

Imran_ruckus — Thu, 27 Feb 2025 17:57:42 GMT

Hi @SH

Thank you for the response and the update.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Command Line in Putty

SH — Tue, 04 Mar 2025 17:51:01 GMT

Hi Imran,

Thank you for all your help last week. I shipped the replaced switch back using using the provided shipping label last week. Are you able to confirm receipt so I can mark this issue resolved? Thank you again.

Re: No Command Line in Putty

Imran_ruckus — Tue, 04 Mar 2025 18:42:28 GMT

Hi @SH

I hope this message finds you well.

Thank you for your response and the update.

Apologies for any confusion. Our role is to provide technical assistance on this forum, specifically for RUCKUS device-related issues, and we are not fully familiar with this particular process.

However, based on the information provided, it appears that your task should be complete once the replacement with the provided label is made.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Command Line in Putty

SH — Tue, 04 Mar 2025 19:34:37 GMT

Imran,

I understand, thank you for the follow up. Once the return is received, I’ll go ahead and mark the issue as resolved. Have a great day.

Re: No Command Line in Putty

Imran_ruckus — Tue, 04 Mar 2025 20:02:38 GMT

Hi @SH

Thank you for the update.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.