topic Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected in RUCKUS Support for Lennar Homes

Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Kb555 — Tue, 25 Feb 2025 23:37:45 GMT

The lights for the 2.4 and 5 GHz bands on my ruckus 510 are not illuminated. The power light and the CTL light are green. We recently lost power and the ruckus 510 has not operated properly since. How do I correct this issue?

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Wed, 26 Feb 2025 12:33:32 GMT

Hi @Kb555

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that the Internet via your RUCKUS devices is not working since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please unplug and plug the Access Points (AP) ethernet cables into any of the other 1 in-12 Switch ports (Refer to the highlighted screenshot below) and check if they get back to a working state?

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Kb555 — Wed, 26 Feb 2025 18:01:25 GMT

I moved the cable to another of 12 RJ45 jacks. The ruckus 510 behaved the same. It went through its boot up process and where the power light is red and ultimately the power light turned green along with the CTL light. The Jack back on the switch has a green light that also comes on. We do see that the Network recover.me appears after the boot up. But, we are unable to sign into that as we don't know what the password is. We have entered ruckus-XXXXXX with various passwords that we thought might be it for XXXXXX. But with no luck. Thanks so much for your help! Please let me know if you have some other steps to try.

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Wed, 26 Feb 2025 18:44:18 GMT

Hi @Kb555

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Mon, 03 Mar 2025 12:58:45 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Wed, 05 Mar 2025 12:19:10 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Fri, 07 Mar 2025 14:01:57 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Kb555 — Fri, 07 Mar 2025 18:20:37 GMT

Hello Imran,

I thought I sent a reply a couple days ago. I had a death in the family and I am out of town. I should be back later next week and I will execute the steps and provides you with the results. Thank you so much for your help!

Kym

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Fri, 07 Mar 2025 19:19:16 GMT

Hi @Kb555

Greetings!

Thank you for your response and the update.

Please feel free to reach out if you require any assistance. I am happy to help.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Tue, 11 Mar 2025 14:52:03 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Fri, 14 Mar 2025 12:21:41 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Mon, 17 Mar 2025 12:21:16 GMT

Hi @Kb555

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Kb555 — Wed, 19 Mar 2025 18:18:59 GMT

Hello,

We get stuck at the step where we are on putty and it allows us to type in the word admin for the login And then it asks for the password but the keyboard no longer works. What would you like us to do next to fix this issue?

I can't seem to find where to attach a screenshot so I will describe it.

Keyboard-interactive authentication prompts from server;

Password; (cursor) (keyboard no longer works to type in the password)

Thanks

Re: Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

Imran_ruckus — Wed, 19 Mar 2025 18:31:41 GMT

Hi @Kb555

I hope this message finds you well.

Thank you for your message.

Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance. You can add this case's link in the new post as a reference.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community