topic Re: open new in RUCKUS Support for Lennar Homes

open new

dsmith160 — Fri, 21 Feb 2025 21:41:27 GMT

Kindly request that you create a new support case for the setup and configuration of the new Ruckus switch. We will be happy to assist you through the new case.

We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: open new

pinky_ruckus — Mon, 24 Feb 2025 14:26:50 GMT

Hello @dsmith160 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently received the replacement Switch and needs assistance in setting up Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: open new

pinky_ruckus — Wed, 26 Feb 2025 15:07:35 GMT

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: open new

dsmith160 — Wed, 26 Feb 2025 16:27:10 GMT

Why are 2 lights on the AP amber? How do I configure the switch to blend with the router. When I go into Wifi I see 2.4G, 5G & Ruckus wifi's.

When I go into the ruckus app I see 2 switches. How do I remove one of them to only show the one connected and not one off-line?

Re: open new

pinky_ruckus — Wed, 26 Feb 2025 16:56:59 GMT

Hello @dsmith160

Thank you for the response.

The light status of your AP are in a normal state

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Also, I understand that you are looking to manage the network using the Unleashed app.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: open new

dsmith160 — Wed, 26 Feb 2025 17:35:06 GMT

Excellent amber /yellow means it's on-line however, there are no clients connected. I've gone into the unleased app and as I type it's uploading an update to the AP. I'll let you know if this helps removes the switch that I no longer have. Master is rebooting.

Re: open new

dsmith160 — Wed, 26 Feb 2025 17:42:32 GMT

AP Firmware = 200.15.6212.20

Re: open new

dsmith160 — Wed, 26 Feb 2025 17:57:20 GMT

On my unleashed phone app it shows 2 ICX7150-C12- Switches

one is connected the other says disconnected. How do I remove the one that is disconnected?

Re: open new

pinky_ruckus — Wed, 26 Feb 2025 21:03:31 GMT

Hello @dsmith160 ,

Thank you for the response.

I understand that you would like to remove the switch that is currently showing as disconnected from the Unleashed app.

To do so, please navigate to the Switches section and select the switch that you wish to remove from the list. You will see an option labeled "Remove".

Upon clicking Remove, a prompt will appear asking you to confirm the removal of the switch. Once you confirm, the switch will be successfully removed from the list.

You can refresh the page to verify that the switch has been removed.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: open new

dsmith160 — Wed, 26 Feb 2025 21:25:42 GMT

It disappeared after the AP upgrade to

Firmware = 200.15.6212.20

Why haven't you replied to upgrade question you asked me to do?

Re: open new

pinky_ruckus — Wed, 26 Feb 2025 21:53:01 GMT

Hello @dsmith160 ,

Thank you for the response.

Upon checking the response, I see that the AP s is on the recommended version and glad to know that the disconnected Switch is disappeared after the AP upgrade.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community