topic Re: New WiFi service in RUCKUS Support for Lennar Homes

New WiFi service

Mogonzalez80 — Thu, 30 Jan 2025 00:51:41 GMT

I have a new router with a different speed and wanted to update my ruckus with the new WiFi information but we have been unsuccessful. Is there a way to do that so the extender can launch all throughout the house?

Re: New WiFi service

pinky_ruckus — Thu, 30 Jan 2025 14:02:15 GMT

Hello @Mogonzalez80 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new router from your Internet service provider and facing issues logging in to the Unleashed system to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New WiFi service

pinky_ruckus — Mon, 03 Feb 2025 14:18:34 GMT

Hello @Mogonzalez80 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

pinky_ruckus — Fri, 07 Feb 2025 14:02:51 GMT

Hello @Mogonzalez80 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

pinky_ruckus — Mon, 10 Feb 2025 14:58:15 GMT

Hi @Mogonzalez80 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: New WiFi service

Mogonzalez80 — Mon, 10 Feb 2025 23:35:40 GMT

Based on the picture I don’t have the Lennar WiFi white box underneath the ruckus box. I have a netgear box and a lot of wires trying to connect my new modem into the ruckus so it appears the netgear is the middle point between my modem and the ruckus so not sure how I can get the ruckus to pick up my new WiFi because the old one is gone but it still registers the old one by name on my devices because of ruckus yet I don’t know how that is even possible

Re: New WiFi service

pinky_ruckus — Tue, 11 Feb 2025 13:26:36 GMT

Hello @Mogonzalez80 ,

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

Mogonzalez80 — Tue, 11 Feb 2025 16:31:05 GMT

The ruckus box has a flashing amber light and 2 green lights on. The net gear has all green lights and I don’t have one of the boxes your picture is showing me but the only other white box I have shows a green light. This is all in my bedroom closet and the wires are all over the place and I did log into my account yet I’m unable to send pictures. Out of curiosity, is this the only way to communicate to get things fixed or corrected?

Re: New WiFi service

pinky_ruckus — Tue, 11 Feb 2025 16:53:28 GMT

Hi @Mogonzalez80 ,

Thank you for the response.

Could you please be specific on the status of the lights?

If you are unable to send pictures, please update us on which lights is showing as Amber and green.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

Mogonzalez80 — Thu, 13 Feb 2025 00:39:41 GMT

Re: New WiFi service

Mogonzalez80 — Thu, 13 Feb 2025 00:41:05 GMT

I finally was able to upload pictures to show you the lights and the chaotic setup

Re: New WiFi service

pinky_ruckus — Fri, 14 Feb 2025 13:14:13 GMT

Hi @Mogonzalez80 ,

Thank you for sharing the response.

From the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

Mogonzalez80 — Sat, 15 Feb 2025 14:31:00 GMT

I did the reset so the amber color is no longer there but I’m not sure if the other lights are supposed to be flashing green or if they are supposed to be a solid green color also

Re: New WiFi service

Mogonzalez80 — Sat, 15 Feb 2025 14:34:24 GMT

Also how do I get the Ruckus to use my new WiFi because it still linked to an old WiFi that no longer exists

Re: New WiFi service

pinky_ruckus — Mon, 17 Feb 2025 15:12:45 GMT

Hello @Mogonzalez80 ,

Thank you for the response.

As per the response, I understand that the light status on the Switch is normal.

Also, you have a new router and looking for assistance to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New WiFi service

Mogonzalez80 — Mon, 17 Feb 2025 15:48:22 GMT

This whole process is extremely frustrating because I have reset the ruckus to no longer have the amber light but trying to configure it to my new WiFi it is not working. I have the unleashed app and it’s not picking up anything. I tried to manually input my new WiFi information and it is not showing the configureme in my WiFi settings. I honestly don’t know what else to do. Me reading through all your guides and stuff is not helping to fix my issue. Do you all not have a different kind of support other than you replying sending me guide after guide. I just want this fixed so things function properly throughout my house

Re: New WiFi service

pinky_ruckus — Mon, 17 Feb 2025 22:06:34 GMT

Hello @Mogonzalez80 ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New WiFi service

pinky_ruckus — Thu, 20 Feb 2025 14:05:03 GMT

Hello @Mogonzalez80 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New WiFi service

Mogonzalez80 — Thu, 20 Feb 2025 15:32:48 GMT

Still haven’t gotten the ruckus to pick up the new WiFi and I realized that one of the pictures of the white box that was located from your pictures is not located where everything else is in my house but on the roof of my hallway so I honestly don’t know if that makes a difference or why I can’t seem to get the ruckus connected to my new WiFi. This is all very frustrating

Re: New WiFi service

Mogonzalez80 — Thu, 20 Feb 2025 15:37:12 GMT

Also I don’t have anywhere where it says WiFi password for lennar-cxxxxx and connect