topic Re: Unleashed app not working on iphone in RUCKUS Support for Lennar Homes

Re: Unleashed app not working on iphone

Louis1 — Thu, 20 Feb 2025 17:23:34 GMT

Even with the latest firmware on the access points and the latest OS version on my iPhone it simply does not work. It keeps on saying I am not connected to the unleashed network while I am!!

Re: Unleashed app not working on iphone

pinky_ruckus — Thu, 20 Feb 2025 18:09:35 GMT

Hello @Louis1 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App through your iPhone.

We understand that your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application and manage them. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If link doesn't work, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the AP through web browser, please upgrade the AP to the recommended version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade the AP version, you may login to the Unleashed app on your iPhone.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed app not working on iphone

Louis1 — Fri, 21 Feb 2025 17:48:05 GMT

Dear Pinky,

Sorry, but I clearly stated I am running the latest firmware version, which is 200.17! And still it does not work, sayyng I am not connected to the Unleashed network. Through the IP address I can reach the network without any problem. I am running IOS 18.3.1 on my IPhone 15

Re: Unleashed app not working on iphone

pinky_ruckus — Fri, 21 Feb 2025 20:31:53 GMT

Hello @Louis1 ,

Thank you for the response.

From the response you shared, I understand that you are unable to manage the Unleashed app on your Phone.

I would request you to please uninstall the Unleashed app and reinstall the latest Unleashed app version from the Appstore.

Also, please make sure you are connected to the RUCKUS AP Wi-Fi network when trying to login on the application.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unleashed app not working on iphone

Louis1 — Sat, 22 Feb 2025 08:07:03 GMT

Dear Pinky,

Of course I tried all these things already and of course they do not work. Please come up with a real answer.

Re: Unleashed app not working on iphone

pinky_ruckus — Mon, 24 Feb 2025 14:49:19 GMT

test

Re: Unleashed app not working on iphone

pinky_ruckus — Wed, 26 Feb 2025 15:05:59 GMT

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed app not working on iphone

pinky_ruckus — Fri, 28 Feb 2025 15:17:42 GMT

Hello @Louis1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed app not working on iphone

pinky_ruckus — Mon, 03 Mar 2025 15:50:42 GMT

Hello @Louis1 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community