topic Re: Looking for better wifi proformance in RUCKUS Support for Lennar Homes

Looking for better wifi proformance

Homeowner13 — Sun, 23 Feb 2025 19:31:18 GMT

Currently running Ruckus ICX 7150 c12p switch and 2 Ruckus r510 APs. I am looking to get some better proformance as it feels laggy and connections seems to drop. Also ISP is at&t download is about 480 megs. I updated switch firmware to latest version and APs are also at latest version. Any other suggestions would be greatly appreciated.

Homeowner

Re: Looking for better wifi proformance

pinky_ruckus — Mon, 24 Feb 2025 14:20:53 GMT

Hello @Homeowner13 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed and intermittent connectivity issues.

Could you please let us know the answers to the below queries to assist you better?

) Was there any power outage before you started facing the issue?
) Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Mon, 24 Feb 2025 23:09:24 GMT

first image AP

No power outages.

Re: Looking for better wifi proformance

pinky_ruckus — Tue, 25 Feb 2025 14:20:35 GMT

Hello @Homeowner13 ,

Greetings!

Thank you for sharing the response.

Before proceeding further, we would need to check few configurations of the switch.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

Enable

Show flash

show version

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Tue, 25 Feb 2025 20:13:14 GMT

So this I have is from the switch GUI. I di upgrade the firmware as it was a few years old and needed to be updated.

Re: Looking for better wifi proformance

pinky_ruckus — Tue, 25 Feb 2025 20:57:12 GMT

Hello @Homeowner13 ,

Thank you for sharing the response.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Thu, 27 Feb 2025 00:24:20 GMT

Re: Looking for better wifi proformance

Homeowner13 — Thu, 27 Feb 2025 00:34:15 GMT

Hello Pinky

Are you saying it should boot up in secondary patrician?

Re: Looking for better wifi proformance

pinky_ruckus — Thu, 27 Feb 2025 13:39:03 GMT

Hello @Homeowner13 ,

Thank you for the response.

It should actually boot on the Primary partition.

However, due to a power outage/spike ; the Switch boots up on the other partition, secondary partition; which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Thu, 27 Feb 2025 17:58:42 GMT

Hello Pinky

Hope all is well. I would I know if it is running on primary? Thank you for you patience

Re: Looking for better wifi proformance

pinky_ruckus — Thu, 27 Feb 2025 18:31:13 GMT

Hello @Homeowner13 ,

Thank you for the response.

I understand that you are looking to see if it is running on Primary or Secondary partition.

From the above screenshot, If the label reads "Primary," it will be located on the Primary partition. If it is labeled "Secondary," it will be on the Secondary partition. This can be obtained by checking the output of the show version command

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Thu, 27 Feb 2025 21:13:47 GMT

Hello Pinky

Screenshot below shows it on primary. Still experiencing slowness

Re: Looking for better wifi proformance

pinky_ruckus — Thu, 27 Feb 2025 21:59:10 GMT

Hello @Homeowner13 ,

Thank you for the response.

The Switch should run on the Switching code (SPS) to avoid issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

The above screenshot you shared shows that the Switch is running on the Routing code (SPR) rather than being on SPS.

Please follow the article and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Thu, 27 Feb 2025 22:39:37 GMT

Pinky

So I have to change the image to SPS08095rufi.bin to fix this correct?

Re: Looking for better wifi proformance

pinky_ruckus — Fri, 28 Feb 2025 14:03:35 GMT

test

Re: Looking for better wifi proformance

pinky_ruckus — Fri, 28 Feb 2025 14:59:14 GMT

Hello @Homeowner13 ,

Thank you for the response.

Yes, that is correct.

You just need to change the image to SPS08095rufi.bin instead of SPR08095rufi.bin.

Once the upgrade is completed using the SPS image, the issue will be fixed.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Looking for better wifi proformance

Homeowner13 — Fri, 28 Feb 2025 18:38:02 GMT

Hello Pinky

This did resolve some of my issue, but it seems my APs are EOL and not very good. Will need to upgrade the access points to gain better performance

Re: Looking for better wifi proformance

pinky_ruckus — Fri, 28 Feb 2025 19:41:38 GMT

Hello @Homeowner13 ,

Thank you for the response.

We are glad to know that the Switch issue got resolved; however, you are looking to upgrade the APs as they are EOL.

R510 has been announced End of Sales. However, we have not announced End of Life/Support/Maintenance yet.

You may also contact Sales team if you would like to upgrade the AP models.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar HOme Community

Re: Looking for better wifi proformance

pinky_ruckus — Mon, 03 Mar 2025 15:51:59 GMT

Hello @Homeowner13 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Looking for better wifi proformance

Homeowner13 — Mon, 03 Mar 2025 22:31:08 GMT

Hello Pinky

No this is all. Thank you for your help in resolving what missed. Thank you again