topic Re: Both AP's Power off automatically in RUCKUS Support for Lennar Homes

Both AP's Power off automatically

ariark — Tue, 18 Feb 2025 22:30:13 GMT

Hi, our access point's (AP) has been experiencing frequent power off's. Every time my ICX 7150 C12 switch need manually power off and power back on after AP's power on. Please help to resolve.

Thank you,

Ramu

Re: Both AP's Power off automatically

Imran_ruckus — Wed, 19 Feb 2025 12:26:18 GMT

Hi @ariark

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS APs turn off frequently requiring a manual restart.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the ALL above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

Imran_ruckus — Fri, 21 Feb 2025 12:30:38 GMT

Hi @ariark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

Imran_ruckus — Mon, 24 Feb 2025 12:59:31 GMT

Hi @ariark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

ariark — Mon, 24 Feb 2025 15:50:35 GMT

Hi,

No power outages and still having same issue.

Re: Both AP's Power off automatically

Imran_ruckus — Mon, 24 Feb 2025 15:56:17 GMT

Hi @ariark

Greetings!!!

Thank you for the response.

Please help me with ALL the requested queries with Pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Both AP's Power off automatically

Imran_ruckus — Wed, 26 Feb 2025 12:38:55 GMT

Hi @ariark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with all the requested Pictures.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

ariark — Thu, 27 Feb 2025 22:34:28 GMT

When it's switch power back on no AP's active and direct Ethernet ports active.

Re: Both AP's Power off automatically

Imran_ruckus — Fri, 28 Feb 2025 12:20:52 GMT

Hi @ariark

Greetings!!!

Thank you for the response.

Apologies, we cannot proceed further without the requested information with pictures.

Please help me with ALL the requested queries with Pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Both AP's Power off automatically

Imran_ruckus — Mon, 03 Mar 2025 12:57:45 GMT

Hi @ariark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

Imran_ruckus — Wed, 05 Mar 2025 12:18:31 GMT

Hi @ariark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Both AP's Power off automatically

ariark — Wed, 12 Mar 2025 12:32:13 GMT

Sorry for late reply. I reset my access points after still having same again.After power recycle with active AP'sBefore power recycle with no active AP's

Re: Both AP's Power off automatically

Imran_ruckus — Wed, 12 Mar 2025 12:58:42 GMT

Hi @ariark

I hope this message finds you well.

Thank you for your message.

Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community