topic Re: BAD FIT KERNEL IMAGE FORMAT in RUCKUS Support for Lennar Homes

BAD FIT KERNEL IMAGE FORMAT

cgarcia — Fri, 21 Feb 2025 17:38:25 GMT

I have tried everything to fix this and still getting the same error

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Fri, 21 Feb 2025 18:25:26 GMT

Hi @cgarcia

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch console connection is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: BAD FIT KERNEL IMAGE FORMAT

cgarcia — Fri, 21 Feb 2025 21:22:58 GMT

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Mon, 24 Feb 2025 12:48:46 GMT

Hi @cgarcia

Greetings!!!

Thank you for providing the information.

I see from the pictures you shared, that your Switch is stuck in boot mode with Amber SYST LED.

Are you trying the Software Recovery process? Please confirm.

Additionally, could you please let me know if you tried hard resetting the RUCKUS ICX-7150-C12P Switch with a paper clip?

If not, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 30-40 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: BAD FIT KERNEL IMAGE FORMAT

cgarcia — Mon, 24 Feb 2025 15:52:08 GMT

Hello Imran,

Everything you mentioned in your email has been done multiple times. My image is bad, and I cannot reset or update anything on this device. I would like to get an RMA going for your team to try to fix because I have already exhausted everything I can do.

Thanks
Carlos

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Mon, 24 Feb 2025 16:00:05 GMT

Hi @cgarcia

I hope this message finds you well.

Thank you for your response.

I would like to clarify that this forum operates on a best-effort basis.

As per company guidelines, RMA/replacement coverage does not extend to software-related issues or instances where the recommended troubleshooting steps have not been attempted.

I understand that your switch is currently stuck in boot mode, with the Amber/Yellow SYST LED. If a hard reset has not resolved the issue, the next step would be to perform a Software Recovery on the switch.

You can find detailed instructions for the Software Recovery process in the following link, which I am sharing again for your convenience:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you have tried the Software Recovery process please let me know at what step you are stuck with a screenshot. Additionally, please share a Picture showing the Software Recovery cable connections between the Switch and the laptop.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Wed, 26 Feb 2025 12:40:39 GMT

Hi @cgarcia

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with the requested information mentioned in my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: BAD FIT KERNEL IMAGE FORMAT

cgarcia — Wed, 26 Feb 2025 20:22:30 GMT

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Wed, 26 Feb 2025 21:17:49 GMT

Hi @cgarcia

Greetings!!!

Thank you for the response and the update.

As you see 'boot>' prompt (refer to the below screenshot), could you please try to execute 'setenv' commands with the same IP addresses other configurations as described in the Software Recovery guide?

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: BAD FIT KERNEL IMAGE FORMAT

cgarcia — Thu, 27 Feb 2025 19:29:40 GMT

My friend and I have followed Video Link and guide information. Do you have any documentation on how to use USB disk instead of network to try to do this? We get error after running setenv after a certain point after the IP address is set. We want to try doing it via USB instead.

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Thu, 27 Feb 2025 19:42:20 GMT

Hi @cgarcia

Greetings of the day!!!

Thank you for sharing the requested information.

Software Recovery cannot be performed via USB drive at this point.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: BAD FIT KERNEL IMAGE FORMAT

demoadkison — Thu, 20 Mar 2025 02:50:45 GMT

Hello!

I am having the same issue. I have tried a hard reset 30-40 times. I have attempted a software reset. Whenever I try to update_primary or _update secondary it times out. I try to go through and reboot and get the bad kernel image.

Re: BAD FIT KERNEL IMAGE FORMAT

cgarcia — Thu, 20 Mar 2025 04:14:26 GMT

I was in the same boat and finally got Ruckus support to do an RMA with me. My support came from Lennar homes chat support only. Please follow the instructions Ruckus support provide and upload screenshots or whatever they need before they can help get an RMA for you.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Re: BAD FIT KERNEL IMAGE FORMAT

demoadkison — Thu, 20 Mar 2025 05:24:07 GMT

Thank you!

Re: BAD FIT KERNEL IMAGE FORMAT

Imran_ruckus — Thu, 20 Mar 2025 12:37:09 GMT

Hi @demoadkison

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I wanted to inform you that the issue you referenced was initially raised by @cgarcia and has since been resolved. However, I see that you have posted another inquiry on the Lennar forum. Kindly refer to the following link for that thread:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Issue-with-bad-kernel-image/m-p/103789#M26086

For continuity and efficiency, please follow the existing thread, and I will be happy to assist you further.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community