topic Re: R510 in RUCKUS Support for Lennar Homes

R510

Rod14 — Thu, 06 Feb 2025 15:52:16 GMT

Hello,

I recently purchased a Lennar home. The previous owners left behind the equipment. I am able to get the switch on but the 2 R510 aren’t turning on. I tried to reset the switch and the board lights up with amber lights and that’s all that happens.

Re: R510

pinky_ruckus — Thu, 06 Feb 2025 18:45:58 GMT

Hello @Rod14 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased Lennar Home and needs assistance in setting up Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510

pinky_ruckus — Mon, 10 Feb 2025 15:01:07 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

Rod14 — Mon, 10 Feb 2025 16:33:28 GMT

Hello,

after following the steps that were previously sent. I am still having trouble getting power to the two R510 boxes.

are there any other solutions to get this problem solved?

Re: R510

pinky_ruckus — Mon, 10 Feb 2025 17:36:34 GMT

Hi @Rod14 ,

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Fri, 14 Feb 2025 15:18:24 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Mon, 17 Feb 2025 15:51:49 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Thu, 20 Feb 2025 14:07:57 GMT

Hi @Rod14 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510

Rod14 — Thu, 20 Feb 2025 20:32:03 GMT

Hi, sorry for the delay. When the switch is plugged in, there is an amber and green showing. I’ll provide photos.

Re: R510

Rod14 — Thu, 20 Feb 2025 20:33:20 GMT

Re: R510

pinky_ruckus — Thu, 20 Feb 2025 20:34:29 GMT

Hi @Rod14 ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Mon, 24 Feb 2025 17:43:29 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

Rod14 — Tue, 25 Feb 2025 04:55:19 GMT

Hello, I am still having trouble with the switch. I attempted the first step on the previous directions that were provided. I can not attempt the second step of the directions, since I don’t have a Ethernet cable slot on my laptop.

Re: R510

pinky_ruckus — Tue, 25 Feb 2025 14:11:59 GMT

Hello @Rod14 ,

Thank you for the response.

I understand that you have completed reset on the Switch.

As the reset was not performed successfully, the only option is to perform Software recovery.

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

May I please know if you have an option to arrange a laptop with an Ethernet cable port to complete the software recovery process?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510

pinky_ruckus — Thu, 27 Feb 2025 14:46:37 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Mon, 03 Mar 2025 15:48:13 GMT

Hello @Rod14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510

pinky_ruckus — Wed, 05 Mar 2025 13:58:58 GMT

Hi @Rod14 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community