topic Re: Network not getting through switch in RUCKUS Support for Lennar Homes

Network not getting through switch

Shane44 — Sun, 16 Feb 2025 22:41:52 GMT

Hello, a couple days ago my Internet went down and reset. However, I noticed that I returned to Wi-Fi and not hardwired connection to my PC. I reset the router and switch and now my WAP's are not coming back online and my switch is not providing the network. There are lights coming on, such as orange on the status port. What shall I do?

Re: Network not getting through switch

pinky_ruckus — Mon, 17 Feb 2025 13:34:48 GMT

Hi @Shane44 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the response , I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Network not getting through switch

catherine — Mon, 17 Feb 2025 14:29:46 GMT

Hello

It sounds like your switch isn’t properly passing network traffic. Try these steps:

Power Cycle Everything – Turn off your router, switch, and WAPs, then power them back on in sequence: router → switch → WAPs → devices.

Check Cable Connections – Ensure your modem is correctly connected to the switch and your PC is plugged into an active port.

Test a Direct Connection – Connect your PC directly to the router via Ethernet to see if it gets internet access.

Inspect Switch LEDs – Orange status lights may indicate a speed or connection issue—check the switch manual for details.

Re: Network not getting through switch

pinky_ruckus — Thu, 20 Feb 2025 13:31:29 GMT

Hello @Shane44 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Network not getting through switch

Shane44 — Thu, 20 Feb 2025 20:02:17 GMT

Good afternoon. I have tried resetting the switch 12 times with no result. I am currently trying step 2. I'm waiting on an ethernet cord adanprt so I can use laptop

Re: Network not getting through switch

pinky_ruckus — Thu, 20 Feb 2025 20:32:17 GMT

Hello @Shane44 ,

Thank you for the response.

Please update us once the software recovery is completed.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Network not getting through switch

Shane44 — Sat, 22 Feb 2025 22:54:23 GMT

hello, I have downloaded necessary programs, connected ports as com3, entered all commands, and I'm getting not alive on ping test. recommendations?

Re: Network not getting through switch

pinky_ruckus — Mon, 24 Feb 2025 14:46:17 GMT

Hi @Shane44 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries.

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Network not getting through switch

Shane44 — Mon, 24 Feb 2025 23:12:13 GMT

hello, I turned off firewall, re input commands and got not Alive again. I do have the usb to usbc connected and ethernet connected, however, it's a laptop,so I an adapter from ethernet to usb

Re: Network not getting through switch

pinky_ruckus — Tue, 25 Feb 2025 13:06:19 GMT

Hello @Shane44 ,

Thank you for the response.

From the response you shared, I understand that you are still getting the ping not alive error message even after disabling the Windows firewall.

May I please know if you have performed the commands mentioned in the article after disabling the Windows firewall?

If yes, could you please let us know if you are getting stuck at any point.

Please share the screenshot of the error message so that we could assist you in a better way.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Network not getting through switch

Shane44 — Tue, 25 Feb 2025 17:39:04 GMT

good morning, yes I did input commands after disabling the firewall

Re: Network not getting through switch

pinky_ruckus — Tue, 25 Feb 2025 20:06:43 GMT

Hello @Shane44 ,

Thank you for the response.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch

Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Network not getting through switch

Shane44 — Tue, 25 Feb 2025 22:06:54 GMT

ill have 2 seperate replies for pictures

Re: Network not getting through switch

Shane44 — Tue, 25 Feb 2025 22:09:49 GMT

Re: Network not getting through switch

pinky_ruckus — Wed, 26 Feb 2025 14:28:53 GMT

Hello @Shane44 ,

Thank you for sharing the pictures.

From the pictures you shared, it seems that the cable connections looks normal.

I understand that you have disabled the Windows firewall. If you see the same “ping not alive” error even after turning off the Windows firewall, please perform the below commands:

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

After performing the above commands and a successful Software Recovery, the SYST and PWR lights on the Switch must turn GREEN with the Switch starts working normally.

Also, could you please share a screenshot confirming that the Windows firewall is disabled?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Network not getting through switch

pinky_ruckus — Fri, 28 Feb 2025 15:13:26 GMT

Hello @Shane44 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Network not getting through switch

Shane44 — Fri, 28 Feb 2025 21:45:27 GMT

Good afternoon. i just put in the commands as given above. This had corrected the issue and all lights green on the switch. Thank you for your patience and instruction

Re: Network not getting through switch

pinky_ruckus — Fri, 28 Feb 2025 22:20:29 GMT

Hello @Shane44 ,

Thank you for the response.

We are glad to know that the issue is resolved, and the Switch is back online.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.