topic Re: Same issue of WAPs going out and Switch not working in RUCKUS Support for Lennar Homes

Same issue of WAPs going out and Switch not working

JimmyChanga — Wed, 12 Feb 2025 22:22:49 GMT

I'm experiencing a major issue with my RUCKUS Wireless setup. My switch is powered on, but my wireless access points keep losing power. After troubleshooting, it looks like I need to replace the system under the manufacturer's warranty.

The power keeps shutting off along all WAPs and the setup from my prior posts have worked, but now after following the steps from the same issue. The WAPs are no longer powered on.

The switch also is not producing the power it needs and i am requesting a manufacture replacement of these items as I am an original Lennar homeowner.

If anyone has experience dealing with RUCKUS warranty claims or can recommend a solid replacement setup, I'd appreciate the insight! Looking to get this resolved ASAP.

Re: Same issue of WAPs going out and Switch not working

Imran_ruckus — Thu, 13 Feb 2025 12:17:00 GMT

Hi @JimmyChanga

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Same issue of WAPs going out and Switch not working

Imran_ruckus — Mon, 17 Feb 2025 12:54:10 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Same issue of WAPs going out and Switch not working

Imran_ruckus — Wed, 19 Feb 2025 12:37:07 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Same issue of WAPs going out and Switch not working

JimmyChanga — Wed, 19 Feb 2025 23:03:51 GMT

Here is a photo of the switch. It seems as if given this has been a reoccurring issue over many years, I have done everything and followed the tutorials as well. I am seeking to escalate this and just send this one back to have a manufacture warranty replace this item.

I have followed this and it still keeps happening. https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Resetting this is not an efficient way to troubleshoot after so many issues (from previous posts) The right thing and 98% of electronics sometimes just need to be replaced instead of resetting it.

Re: Same issue of WAPs going out and Switch not working

Imran_ruckus — Thu, 20 Feb 2025 12:26:58 GMT

Hi @JimmyChanga

I hope this message finds you well.

Thank you for your response and for keeping us updated.

I would like to clarify that this forum operates on a best-effort basis, and as such, we do not have formal escalation policies in place.

As per company guidelines, RMA/replacement coverage does not extend to software-related issues or instances where the recommended troubleshooting steps have not been attempted.

I understand that your switch is currently stuck in boot mode, with the Amber/Yellow SYST LED. If a hard reset has not resolved the issue, the next step would be to perform a Software Recovery on the switch.

You can find detailed instructions for the Software Recovery process in the following link, which I am sharing again for your convenience:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Should you encounter any difficulties during the recovery process, please do not hesitate to reach out, and I will be happy to assist further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Same issue of WAPs going out and Switch not working

Imran_ruckus — Mon, 24 Feb 2025 12:57:16 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community