topic Re: Wifi Not Working in RUCKUS Support for Lennar Homes

Wifi Not Working

Jensonsoren2 — Wed, 12 Feb 2025 16:24:39 GMT

I woke up and the wifi is not working or appearing for my devices

Re: Wifi Not Working

Jensonsoren2 — Wed, 12 Feb 2025 16:29:24 GMT

Re: Wifi Not Working

Jensonsoren2 — Wed, 12 Feb 2025 16:30:12 GMT

Re: Wifi Not Working

Imran_ruckus — Wed, 12 Feb 2025 17:03:36 GMT

Hi @Jensonsoren2

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi issues via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were there any power outages before the issue began?
2. Is your internet connection from the Internet Service Provider (ISP) stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Not Working

Jensonsoren2 — Wed, 12 Feb 2025 17:13:19 GMT

1, No power outage that I’m aware of

2, the wifi is not stable. It wont show up either

3. i’ve already attached photos

Re: Wifi Not Working

Imran_ruckus — Wed, 12 Feb 2025 20:11:12 GMT

Hi @Jensonsoren2

Thank you for the response and the information.

Please share the pictures of the Access Points (devices from the ceilings).

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi Not Working

Imran_ruckus — Fri, 14 Feb 2025 12:39:43 GMT

Hi @Jensonsoren2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Please share the pictures of the Access Points (devices from the ceilings).

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Not Working

Imran_ruckus — Mon, 17 Feb 2025 12:53:51 GMT

Hi @Jensonsoren2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Not Working

Imran_ruckus — Wed, 19 Feb 2025 12:36:32 GMT

Hi @Jensonsoren2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community