topic Re: I cannot reset my switch after power outage in RUCKUS Support for Lennar Homes

I cannot reset my switch after power outage

Nico — Mon, 17 Feb 2025 19:04:48 GMT

I am getting this error message

Bytes transferred = 60795221 (39fa955 hex)
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from tftp, trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
4 ecc_errors after reading 5b48000:5b49800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 5b48000:5b48400
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

Re: I cannot reset my switch after power outage

Imran_ruckus — Mon, 17 Feb 2025 19:45:45 GMT

Hi @Nico

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: I cannot reset my switch after power outage

Nico — Mon, 17 Feb 2025 19:53:44 GMT

Re: I cannot reset my switch after power outage

Imran_ruckus — Mon, 17 Feb 2025 20:59:56 GMT

Hi @Nico

Thank you for providing the information.

Could you please let me know if you tried hard resetting the RUCKUS ICX-7150-C12P Switch with a paper clip?

If not, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 20-30 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: I cannot reset my switch after power outage

Nico — Mon, 17 Feb 2025 22:50:02 GMT

I tried to reset it 30 times but it still not working I getting the amber sys light

Re: I cannot reset my switch after power outage

Imran_ruckus — Tue, 18 Feb 2025 12:43:49 GMT

Hi @Nico

Greetings!!!

Thank you for the response and the update.

As you see 'boot>' prompt (refer to the below screenshot), could you please try to execute 'setenv' commands with other configurations as described in the Software Recovery guide?

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I cannot reset my switch after power outage

Nico — Tue, 18 Feb 2025 23:43:26 GMT

I tried this option as well and still not working

Re: I cannot reset my switch after power outage

Imran_ruckus — Wed, 19 Feb 2025 12:16:29 GMT

Hi @Nico

I hope this message finds you well.

Thank you for your prompt response and the update.

Could you kindly provide details on the error message you encounter when attempting to execute the 'setenv' commands? please share a screenshot of the error for further clarity.

Additionally, could you please send an image showing the Software Recovery cable connections between your RUCKUS ICX-7150-C12P Switch and the laptop?

Thank you once again for your patience and understanding. We truly appreciate your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: I cannot reset my switch after power outage

Nico — Thu, 20 Feb 2025 03:01:06 GMT

Re: I cannot reset my switch after power outage

Nico — Thu, 20 Feb 2025 03:01:45 GMT

the white cable is the file transfer cable and the black is the console cable

Re: I cannot reset my switch after power outage

Nico — Thu, 20 Feb 2025 03:06:09 GMT

Re: I cannot reset my switch after power outage

Imran_ruckus — Thu, 20 Feb 2025 12:35:55 GMT

Hi @Nico

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paperclip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.