topic Re: No AP lights in RUCKUS Support for Lennar Homes

No AP lights

dsmith160 — Tue, 11 Feb 2025 16:05:50 GMT

Power outage no AP LED lights. Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on for STAT, SPD, ID or PoE. Don't know how long to press reset. No output coming from any of the ports, that I tried. Unplugged at outlet, letting the unit cool for 30 minutes, still nothing. AP shows no signs of getting power. No lights at all. Not able to open Unleashed Home on my cell phone. Asks for Configure.Me-XXXX my Wifi does not find or show file. Can't open Typical Install or Gateway Install or Manage Network. When I login I get message that says: Unable to reach Unleashed Network. Please make sure device is connected to the Unleashed Network, Yes or No.

Re: No AP lights

pinky_ruckus — Tue, 11 Feb 2025 16:46:26 GMT

Hi @dsmith160 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No AP lights

dsmith160 — Tue, 11 Feb 2025 16:56:01 GMT

Tried that and reset doesn't work

Re: No AP lights

pinky_ruckus — Tue, 11 Feb 2025 17:28:04 GMT

Hello @dsmith160 ,

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No AP lights

dsmith160 — Wed, 12 Feb 2025 18:44:18 GMT

I completed all the task that you mentioned prior to sending the 1st email. YES!

Re: No AP lights

Imran_ruckus — Wed, 12 Feb 2025 21:05:18 GMT

Hi @dsmith160

I hope you're doing well.

Thank you for your response and the update.

If you have already attempted the Software Recovery process, could you please provide details on the step where you're encountering issues, along with any relevant screenshots? This will help us better understand the situation.

Additionally, kindly share a picture showing the cable connections between the Switch and the laptop during the Software Recovery process.

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No AP lights

pinky_ruckus — Mon, 17 Feb 2025 15:54:45 GMT

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No AP lights

dsmith160 — Mon, 17 Feb 2025 19:06:01 GMT

How do I provide screenshots as attachments?

Re: No AP lights

dsmith160 — Mon, 17 Feb 2025 19:07:01 GMT

I have pictures how do I add them?

Re: No AP lights

dsmith160 — Mon, 17 Feb 2025 19:15:23 GMT

I'm not accepting your Solution Pinky Rajendran. You haven't done anything to resolve the issue!

How do I add attachments to send in this communications?

Re: No AP lights

dsmith160 — Mon, 17 Feb 2025 19:23:17 GMT

How do I provide video?

Re: No AP lights

pinky_ruckus — Mon, 17 Feb 2025 19:52:35 GMT

test

Re: No AP lights

pinky_ruckus — Mon, 17 Feb 2025 19:59:12 GMT

Hello @dsmith160 ,

Thank you for the response.

Kindly share a picture showing the cable connections between the Switch and the laptop during the Software Recovery process. Also, share the screenshots of the point where you are getting stuck during the recovery process.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No AP lights

dsmith160 — Tue, 18 Feb 2025 15:29:33 GMT

Kindly uploaded

Re: No AP lights

pinky_ruckus — Tue, 18 Feb 2025 15:41:37 GMT

Hello @dsmith160 ,

Thank you for the response.

Kindly upload the pictures again along with the screenshots.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No AP lights

dsmith160 — Tue, 18 Feb 2025 16:05:28 GMT

I did!

Re: No AP lights

pinky_ruckus — Tue, 18 Feb 2025 17:17:39 GMT

Hello @dsmith160 ,

Thank you for sharing the videos.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No AP lights

dsmith160 — Fri, 21 Feb 2025 17:17:35 GMT

Hey Pinky, now that I have the replacement switch, please provide how to setup the switch and AP to communicate.

Thanks

Re: No AP lights

pinky_ruckus — Fri, 21 Feb 2025 19:33:55 GMT

Hello @dsmith160 ,

Thank you for your response.

We are glad to hear that you have received the replacement switch.

Kindly request that you create a new support case for the setup and configuration of the new Ruckus switch. We will be happy to assist you through the new case.

We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community