topic Re: Switch in boot mode, unable to reset or console into switch in RUCKUS Support for Lennar Homes

Switch in boot mode, unable to reset or console into switch

danalbre — Fri, 14 Feb 2025 20:49:24 GMT

We had a power outage and the access points have no power. Switch appears to be stuck in boot mode as I've seen on many other posts (green and amber lights). Multiple reset attempts do not work (power down switch and hold the reset button while powering back up), the lights just flash amber unendingly. I've tried to connect my computer directly to the switch to update or factory reset, but this has not worked. I've downloaded and installed the drivers that should help the devices recognize the connection (CP210x) and restarted my computer, but when I connect using either a USB-C cable or an ethernet cable using the identified port (COM3), my Putty console just sits there. Of potential note: my laptop has only USB-C ports, I've tried connecting directly from USB-C (laptop) to USB-C (switch) or via a USB adaptor, nothing works. Please advise this is extremely frustrating.

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Fri, 14 Feb 2025 21:26:23 GMT

Hi @danalbre ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Also, I understand that you have followed the steps online and still stuck in boot

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch in boot mode, unable to reset or console into switch

danalbre — Fri, 14 Feb 2025 22:14:50 GMT

Hi Pinky,

Please see the first screenshot with boot mode lights.

Yes, the switch has been reset numerous times and each time the lights just flash amber (see below).

I downloaded and installed USB drivers and identified the port on my Device Manager (below).

When I connect my laptop to the switch via USB-C to USB-C and Putty, nothing happens in the Putty terminal (below).

This is where I am stuck, I don't know of any other things to try to get the switch working or to connect my laptop to the switch.

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Mon, 17 Feb 2025 14:07:22 GMT

Hello @danalbre ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch in boot mode, unable to reset or console into switch

danalbre — Mon, 17 Feb 2025 17:00:37 GMT

Ok, I once again installed both drivers and restarted my computer. When I logged back in and started Device Manager, there is no device with the Silicon Labs name.

I found an article suggesting that the drivers could be added using the "add legacy hardware" option in Device Manager. I found a few Silicon Labs options there and attempted to add them.

When I do this, I get the error below.

The device does appear in Device Manager after,

but I attempted to connect to the switch using the relevant COMx numbers and got an error.

I'm out of ideas here, please help.

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Mon, 17 Feb 2025 20:20:19 GMT

Hello @danalbre ,

Thank you for the response.

I would request you to please refer to the below pictures and connect the cables before performing the Software recovery.

A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch

Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Please complete the software recovery process after connecting the cables as mentioned in the above figures and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch in boot mode, unable to reset or console into switch

danalbre — Mon, 17 Feb 2025 20:35:36 GMT

I'm a little confused now - you previously requested that I ensure that the device drivers were installed correctly. I tried that and ran into issues with installing the drivers that I detailed in my previous message, so it appears that the drivers are not working on my laptop for whatever reason. If this is the case, then I won't be able to connect directly to the switch, correct? Can you provide any additional support for installing the drivers as the previous instructions that I followed twice did not work?

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Tue, 18 Feb 2025 14:25:31 GMT

Hell o @danalbre ,

Thank you for the response.

From the pictures you shared in the previous post, it seems that the cables are not connected properly.

Please remove the cable and and then connect the cables as mentioned in the previous post and let us kow know if you have any queries in this regard.

Once the cables are connected, you may try installing the drivers again and confirm if you are able to complete the software recovery procedure.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Thu, 20 Feb 2025 14:18:10 GMT

Hello @danalbre ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Mon, 24 Feb 2025 17:47:03 GMT

Hello @danalbre ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch in boot mode, unable to reset or console into switch

pinky_ruckus — Wed, 26 Feb 2025 14:44:59 GMT

Hi @danalbre ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community