topic Re: icx 7150-c12p Not powering un in RUCKUS Support for Lennar Homes

icx 7150-c12p Not powering un

jhandely — Sat, 15 Feb 2025 06:11:54 GMT

Hello,

I have lost internet and checked on my icx 7150-c12p unit. I noticed there was no illumination on the indicator lights.

When I unplug the unit from the power outlet then plug it back in, all indicators very quickly flash what appears to be yellow then instantly turn off.

I have tried multiple outlets and the issue remains the same.

How do I sustain power in my icx 7150-c12p.

PS: my unit has worked well for over a year and a half and just stopped working yesterday. No power outages or power spikes have occurred.

Re: icx 7150-c12p Not powering un

Imran_ruckus — Mon, 17 Feb 2025 12:47:27 GMT

Hi @jhandely

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: icx 7150-c12p Not powering un

jhandely — Mon, 17 Feb 2025 23:52:47 GMT

Thank you Imran, I will try to reset and let you know how it goes.

Re: icx 7150-c12p Not powering un

Imran_ruckus — Tue, 18 Feb 2025 12:58:43 GMT

Hi @jhandely

Thank you for your prompt response and the update.

Please continue to keep us informed regarding the progress.

We greatly appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: icx 7150-c12p Not powering un

jhandely — Tue, 18 Feb 2025 22:58:31 GMT

Hello Imran,

Thank you for the thorough insturctions. Unfortunatley I treid at least 15 times to factory reset and the same action happened each time; The light would flash yellow for a brief instant when the power was applied and then nothing. I took a video and will try to attach it to this post. Can you let me know next steps?

Thank you

Re: icx 7150-c12p Not powering un

Imran_ruckus — Wed, 19 Feb 2025 12:28:35 GMT

Hi @jhandely

Greetings!!!

Thank you for your prompt response.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: icx 7150-c12p Not powering un

jhandely — Thu, 20 Feb 2025 02:04:09 GMT

Hello Imran. Thank you for all of the help. I have uploaded the pictures and video to the drive. Please let me know the next steps.

Re: icx 7150-c12p Not powering un

Imran_ruckus — Thu, 20 Feb 2025 12:28:55 GMT

Hi @jhandely

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: icx 7150-c12p Not powering un

jhandely — Wed, 26 Feb 2025 00:51:45 GMT

Imran,

I want to thank you for your help. I received my replacement and my internet is back. I had my doubts that we would be at this point but with your guidance we made it. Thank you

Re: icx 7150-c12p Not powering un

Imran_ruckus — Wed, 26 Feb 2025 12:34:54 GMT

Hi @jhandely

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.