topic My Ruckus ICX-7150-C12P does not power on in RUCKUS Support for Lennar Homes

My Ruckus ICX-7150-C12P does not power on

Songbird52 — Sun, 16 Feb 2025 12:49:06 GMT

My Ruckus ICX-7150-C12P does not power On

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Mon, 17 Feb 2025 12:22:37 GMT

Hi @Songbird52

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

Could you please let me know if you tried to power it up using a different working power cord with different working power outlets? If no, please try it once.

If that doesn't work even with a working power cord, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Wed, 19 Feb 2025 12:37:34 GMT

Hi @Songbird52

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX-7150-C12P does not power on

Songbird52 — Wed, 19 Feb 2025 18:47:24 GMT

Hi, good day.

No luck with resolving issue .

Intermittently it would shut off and not come back on for days.

Now It has been off for five days straight.

I tried several resets and I used different outlets and nothing works..

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Wed, 19 Feb 2025 18:58:15 GMT

Hi @Songbird52

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Mon, 24 Feb 2025 12:58:07 GMT

Hi @Songbird52

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Wed, 26 Feb 2025 12:37:39 GMT

Hi @Songbird52

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX-7150-C12P does not power on

Imran_ruckus — Fri, 28 Feb 2025 13:13:46 GMT

Hi @Songbird52

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community