topic Re: Ruckus APs not powering; ICX 7150-C12P in RUCKUS Support for Lennar Homes

Ruckus APs not powering; ICX 7150-C12P

McD87 — Mon, 10 Feb 2025 02:04:12 GMT

I have been struggling with my ruckus access points since the last power outage, now the APs are blank with know no power. I’ve tried every solution proposed in the posts and watch countless video without having any success.

I have tried resetting. I even tried logging into the IP. The Rukus doesn’t even show on wireless networks to anything via WiFi.

I’ve also tried calling, but due to me purchasing a Lennar home no one would help me over the phone. Please help this is beyond exhausting and frustrating. Please help!

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 10 Feb 2025 13:48:41 GMT

Hi @McD87,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are no longer turning on after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Mon, 10 Feb 2025 13:57:27 GMT

Thank you for your response.

Hello there are green lights showing on the switch, but access points have no power. I have two access points. One upstairs and one downstairs. Please assist.

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 10 Feb 2025 14:30:19 GMT

Hi @McD87 ,

Thank you for sharing the response.

From the response shared, the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Fri, 14 Feb 2025 00:28:02 GMT

I have used the link provided and I am unable to log into my switch. The common passwords do not work. I have also noticed that the light on the status in illuminating.

Please assist. Thank you

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Fri, 14 Feb 2025 14:31:37 GMT

Hello @McD87 ,

Thank you for the response

From the response shared, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Sat, 15 Feb 2025 00:27:59 GMT

Hello,

I was able to follow the directions provided. When I logged in the switched showed offline. Now the whole switch is dead. I have tried multiple plugs in my home. See photos. Please assist. Thank you.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Sat, 15 Feb 2025 00:31:02 GMT

Hello please see additional photos, I was able to follow the directions provided. When I logged in the switched showed offline. Now the whole switch is dead. I have tried multiple plugs in my home. See additional photos. Please assist. Thank you.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Sat, 15 Feb 2025 00:56:29 GMT

Unfortunately, the system will not let me add more photos.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Sun, 16 Feb 2025 00:39:22 GMT

Hello, I would like to follow up as I have not received a response. Please assist @pinky_ruckus

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 17 Feb 2025 14:13:00 GMT

Hi @McD87 ,

Thank you for the response.

I understand that the Switch is not turning on after following the article.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Mon, 17 Feb 2025 15:40:41 GMT

Good morning,

Do the video need to have an outlet tester?
Or, can I simply plug in another device such as my phone being charged on the same outlet?

Thank you so much!

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 17 Feb 2025 16:01:42 GMT

Hello @McD87 ,

Thank you for the response.

It would be good if you have an outlet tester.

You may also plug in another device in the same outlet and confirm that the outlet is working in the same video.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Mon, 17 Feb 2025 17:06:42 GMT

Thank you the videos have been uploaded.

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 17 Feb 2025 17:37:23 GMT

Hello @McD87 ,

Thank you for sharing the video.

I understand that your Ruckus Switch is not turning on and there are no lights blinking.

We would suggest you to please perform a hard reset on the Switch.

Kindly shoot a video while performing the hard reset and upload it on the Google drive.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus APs not powering; ICX 7150-C12P

McD87 — Mon, 17 Feb 2025 18:04:21 GMT

Please see uploaded video. Thank you

Re: Ruckus APs not powering; ICX 7150-C12P

pinky_ruckus — Mon, 17 Feb 2025 19:01:45 GMT

Hello @McD87 ,

Thank you for sharing the video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you were unable to install the drivers. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.