topic Re: Cannot connect Sonos wireless sub to Ruckus in RUCKUS Support for Lennar Homes

Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 01:05:21 GMT

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 01:10:20 GMT

Sonos technical support said this:

it is recommended to disable Directed Multicast/Broadcast

ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0

Re: Cannot connect Sonos wireless sub to Ruckus

sanjay_kumar — Fri, 14 Feb 2025 02:57:22 GMT

Hi,

Could you please confirm the below details so that I can guide you the steps:
1. Is this a Lennar homes setup?
2. What is the AP Model.
3. Unleashed version running on the AP.

The above command has to be executed in AP CLI mode, do you have the AP credentials?

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 09:03:42 GMT

Yes, and Lennar home built in 2019. What is AP Model?

Re: Cannot connect Sonos wireless sub to Ruckus

catherine — Fri, 14 Feb 2025 10:04:16 GMT

Hi, Sonos devices can be sensitive to certain Wi-Fi settings. Have you tried disabling AP isolation, ensuring multicast and IGMP snooping are enabled, and setting up a dedicated SSID for Sonos on 2.4GHz? Also, checking if your Ruckus AP is using band steering or client isolation might help.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 10:47:32 GMT

I do not understand any of this. I have no idea how to do what you are talking about. I have never used my Ruckus Unleashed app. I just tried installing it on my phone but it said it was already installed but needed an update. I clicked update, but now I don't know what to click on. It's asking: Typical Set Up or Gateway Install. Under that it says Manage Network.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 11:16:44 GMT

I don't understand any of this. I don't know what AP is. I have never used a Ruckus app. I tried downloading it and it already said installed but needed an update, so I clicked update. Now it wants me to select either Typical Install or Gateway Install. Underneath that, it says Manage Network.

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 12:47:20 GMT

Hi @TMKski08

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup while using Sonos and are unable to log into the RUCKUS Unleashed Application.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

First, let me help you with logging in to the Application.

Please tap on 'Manage Network' and log in using your Unleashed credentials. (Refer to the below YouTube video link for more information)

https://www.youtube.com/watch?v=L_oAReVK1qo&t=337s

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords combination provided below.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 13:30:33 GMT

I cannot log in to Ruckus Unleased. It says my login information is incorrect. I hit forgot password and it says password recovery is disabled and needs setup

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 13:43:17 GMT

Used admin and one of the passwords to get in. It's asking if I want touch LOGIN information aaid yes, asking if I want to remotely manage the network, what do I say?

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 13:46:55 GMT

Hi @TMKski08

Thank you for the response.

You can ignore the remote management option.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 13:51:54 GMT

Okay, I'm in. Why does it say 14 users!?

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 13:52:20 GMT

14 clients

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 13:57:21 GMT

Hi @TMKski08

Thank you for the response.

Those are your connected devices to the RUCKUS Wi-FI Network.

For more information about the App and its function please refer to the below video.

https://www.youtube.com/watch?v=L_oAReVK1qo&t=337s

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 13:59:27 GMT

Okay, now how to I get my Sonos wireless Sub added??? Also, I no longer have the Kevo lock or application on my phone, should this be deleted from Ruckus?

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 14:58:36 GMT

Hi @TMKski08

Greetings!!!

Thank you for the response and the information you shared.

We may need to try the below steps to connect the Sonos setup with the RUCKUS Wi-Fi. We need CLI access to the Master Access Point. For this, we need the Master Access Point’s IP Address to access CLI.

Please follow the below steps on how to find the Master AP’s IP Address and access CLI to perform the commands.

Please follow the below steps to access CLI and perform commands:

1. We must identify the ‘current’ IP address assigned by your local router to the RUCKUS Master Access Point. Please log into the RUCKUS Unleashed system and find the Master AP’s IP address.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in. (Refer to the screenshots below)

2. Once we identify the IP address of the Master Access Point, proceed to access remotely the device “Command Line”

Please download the Putty Application and try to log in to the CLI using the Master AP’s IP Address.

Putty download link:https://www.putty.org/

Try the SSH option to log in to CLI (Putty) as described below- Please refer below.

SSH- Port 22

If you can access the Command line should look like this:

ruckus>

Please enter the below commands once you log in to CLI.

Note: Hit Enter to accept each command

ruckus> enable

ruckus# config

ruckus(config)# show wlan

ruckus(config)# wlan hotspot (Please refer below point***)

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

***The ‘show wlan’ command will display the name of the Wi-Fi Network/SSID, so please put in your Wi-Fi Network/SSID. In the above command, my SSID/Wi-Fi network name is ‘hotspot’ (refer to the below screenshot)

Once you perform all the above commands, please restart your SONOS setup and check.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 15:49:27 GMT

Hi @TMKski08

Please follow the steps shared in my previous post and let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 20:24:26 GMT

I got the Ruckus Master IP address from the Ruckus Unleashed application. I am confused on what to do next. I don't understand.

Re: Cannot connect Sonos wireless sub to Ruckus

Imran_ruckus — Fri, 14 Feb 2025 20:46:23 GMT

Hi @TMKski08

Thank you for your prompt response.

Once you locate the Master AP access point, please download the PuTTY application on your laptop to access the CLI to execute commands.

For a detailed, step-by-step guide, kindly refer to the same post, where the process has been outlined.

Thank you again for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot connect Sonos wireless sub to Ruckus

TMKski08 — Fri, 14 Feb 2025 21:15:05 GMT

I tried downloading to my phone, it doesn't work. Do I have to download in a computer. Or can I download from the playstore on my phone?