topic Re: Ruckus not connecting in RUCKUS Support for Lennar Homes

Ruckus not connecting

mannam811 — Wed, 05 Feb 2025 17:46:37 GMT

We moved to the new house 6 months ago and ever since the. Ruckus is not connecting to our WiFi. It’s still connected to the previous owners WiFi

Imran_ruckus — Wed, 05 Feb 2025 20:35:53 GMT

Hi @mannam811

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to factory reset the RUCKUS Access Points and create a new Wi-Fi Network.

Refer to the below RUCKUS Lennar Knowledge Base self-help article for the RUCKUS Access Points factory reset process.

Please let me know how it goes.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus — Mon, 10 Feb 2025 13:08:07 GMT

Hi @mannam811

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus — Wed, 12 Feb 2025 15:52:14 GMT

Hi @mannam811

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

mannam811 — Thu, 13 Feb 2025 21:38:38 GMT

I followed these steps but it’s not working.

Imran_ruckus — Fri, 14 Feb 2025 12:37:26 GMT

Hi @mannam811

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community