topic Re: Ruckus problems after power outage. in RUCKUS Support for Lennar Homes

Ruckus problems after power outage.

opor6798 — Thu, 24 Nov 2022 05:38:35 GMT

Hello, I recently had a power outage and I wanted to ask about some issues I'm having.

Firstly I want to mention some observations. The SSID is still broadcasting/you are still able to connect. Those devices that are plugged in through ethernet are able to connect as well. When looking at the access points with the lights at the bottom there are four lights on, 2 green 1 yellow 1 green

When you first connect to the WiFi you are able to reach all websites (slowly, but not too slow). After about 20-40 seconds you will notice that you are not able to reach those websites; if you refresh you will not be able to connect.

All I have done is switch devices using the ruckus to my modem.

Is there something that can be done about this?

Re: Ruckus problems after power outage.

Vásquez_Fer — Thu, 24 Nov 2022 12:34:46 GMT

Hi @opor6798

Hope you are doing well!

If there was a blackout or power outage and the switch reboot because of that, most possible your switch is running the wrong code which we call ‘routing code'

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not I will leave you a guide how to perform a IP scanner on your local network to identify the switch IP.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access using a console cable (usb to usb type C )

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Ruckus problems after power outage.

opor6798 — Fri, 25 Nov 2022 22:08:15 GMT

Hello, I have tried the steps provided to no avail, I could not connect remotely or connect through USB-C. I wanted to ask if there was any we could get a replacement product.

note: In my personal opinion these aren't instructions any normal person can follow. Most people do not know/will not be able to do most things without prior knowledge.

Re: Ruckus problems after power outage.

Yarenis — Fri, 25 Nov 2022 22:24:26 GMT

Hi @opor6798

Please share the connection you did with the USB to type C cable from your computer to the ICX7150 Switch, and run the next command from a window or MAC computer, so we can confirm the results, important confirm if you download the driver for windows or MAC.

Console connection for windows or MAC:

Windows:

Start button>type device manager>port (COM & LPT).

From MAC:

Open terminal APP>run the command ls /dev/cu.*

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus problems after power outage.

opor6798 — Sun, 27 Nov 2022 07:27:36 GMT

Yes, when I tried to make the connection I used both a USB-C to USB-C and USB-A TO USB-C. (using a MAC)

I believe what went wrong is that the driver didn't work as expected. When running the command ls /dev/cu.* I got no return. leading to me not being able to make the connection.

again I'm requesting to have a replacement as I have tried and nothing worked.

Re: Ruckus problems after power outage.

Yarenis — Mon, 28 Nov 2022 16:44:01 GMT

Hi @opor6798

Please provide a picture of the connections between the Switch to the Computer and the terminal application while you run the command ls /dev/cu.*, also test the next two other commands:

ls /dev/tty.*

ls /dev/cu.usbserial-*

Note:You can check the connection of the USB is being detected or not by following the next steps:

Click the Apple icon.

Click About This Mac.

Click More Info or System Report.

Click Hardware

Click USB

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus problems after power outage.

opor6798 — Sat, 03 Dec 2022 23:04:40 GMT

Hi, Again I'm going to request a replacement product. As a client or consumer, I have tried my best to be flexible and try to fix it. But I can not and will not keep spending my time. All I need is for the product to work and it is not doing so. If you can send a technician to fix this, that would also be great. The best option would be for a replacement product.

Re: Ruckus problems after power outage.

Yarenis — Mon, 05 Dec 2022 16:04:44 GMT

Hi @opor6798

We cannot replace a drive that is not damaged, and based on your description, the Switch (ICX7150 Switch) is booting from the wrong partition, following the guide below will fix the problem, now we do not have an in house technician service on our side for Lennar homes clients, now if you are having difficulties you can get external assistance.

1: This Guide does not require commands or remote access all it's through web access, similar to Unleashed Dashboard, but for the Switch.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

2: These other two guides are for the same, however, required remote or console access and run commands.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus problems after power outage.

opor6798 — Tue, 06 Dec 2022 10:49:49 GMT

This is what I get when trying to find out the IP for my switch, I have tried to run an IP scanner, and nothing. I need the IP to continue in the process.

The definition of damaged includes not working or flawed and that accurately describes what is going on with this switch. I just need it to work. If I can get on the phone with someone that'd be great too. I would like to have this fixed as soon as possible.

Re: Ruckus problems after power outage.

Vásquez_Fer — Tue, 06 Dec 2022 12:08:27 GMT

HI @opor6798

Hope you are doing well !

Please reboot your local router once is back please run the scanner.

If via IP address is not possible I will leave you a guide how to do it using the console cable.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez