topic Re: PST-ICX Switch is Disconnected after power outage in RUCKUS Support for Lennar Homes

PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 22:03:38 GMT

https://support.ruckuswireless.com/cases/01409741

This is the the same issue as in

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-switch-unreachable-disconnected-after-power-outage/m-p/12625

But I do not see a solution for that. I am not a network specialist so some suggestions are too technical for me

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 22:12:39 GMT

Hi @EduardoC

Are you an Unleashed Lennar Home client?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 22:24:44 GMT

Yes we are

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 22:34:25 GMT

Hi @EduardoC

Just to clarified your issue, please response the next questions:

Is your Switch online, but from Unleashes is displayed as disconnected?

Is your unleashed network working fine?

Are all your Access Point online and working as expected?

Are you having connectivity issues in your Unleashed network?

Can you gain accesses to the Switch IP address that may be displayed in the Unleashed dashboard, if that is the case, access and provide the next information from there?

While your computer or phone is connected to the Unleashed network, search the IP address of your Switch>open a browser and paste the Switch IP address Monitor>Device

Note: you can use the next guide to find the Switch IP address:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 22:48:09 GMT

Is this what you are asking for?

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 22:58:45 GMT

And to answer your questions...

My Switch is online, but from Unleashes is displayed as disconnected (as in the image I sent you);

We have ATT as a provider. And there is no issue accessing internet when connected to ATT wifi.

But when connecting to Ruckcus access points I am often timed out trying to navigate to sites like cnbc.com, dell.com... All access points are online. Not sure if they works as expected because I am having all the issues accessing internet. I did reboot both switch and access points several time already.

I do not feel comfortable sharing my IP address on a public forum.

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 23:06:13 GMT

And WIFI signal strength from AP is fine

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 23:07:24 GMT

Hi @EduardoC

OK, so if the next are your Symptoms, seems the Switch start booting from the incorrect partition, let me add the Guide to solve the issue, please read the guides carefully before start the troubleshooting.

Symptoms:

Websites not loading
Devices getting disconnected or having problems working as intended.
Network dropping at random points in time.
Smart devices not being able to connect to the internet.
Unleashed dashboard sometimes as “Disconnected” on the Internet tab.

Note: your IP address will be always local, so is not routable over the internet, this is why you have your ISP router in the middle to convert those IPs address in your home to an internet IP Address or routable over the internet.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 23:09:18 GMT

Hi @EduardoC

Follow up the Guide I have provided, you will be able to fix the issue.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 23:22:39 GMT

I cannot connect to that IP neither via WIFI nor with the cable. As it shows in the image "Failed to ping 192.168.1.70

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 23:30:50 GMT

Hi @EduardoC

Follow up the Guide, while your computer is directly connected to your ICX 7150 Switch with an Ethernet cable, Use one of the yellow ports in the Switch.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

EduardoC — Fri, 25 Nov 2022 23:38:25 GMT

I do have my laptop connected to one of those ports. I can connect to https://192.168.1.238/admin/dashboard.jsp fine. But I cannot connect using switch IP 192.168.1.70

Re: PST-ICX Switch is Disconnected after power outage

Yarenis — Fri, 25 Nov 2022 23:51:21 GMT

Hi @EduardoC

Ok, so if the Online web access is not working, you need to get access via console, using the next connection the USB will be connected on your computer and the type C on your ICX7150 Switch.

Note: the SSH and Telnet access will not work for you, because you are having connectivity issues to reach the IP address 192.168.1.170 and those are for remote access, however console is local, so will no matter if you have or not an IP address.

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PST-ICX Switch is Disconnected after power outage

weiz — Tue, 24 Jan 2023 16:16:40 GMT

I have the same issue, I have tried connecting the console port to my pc and mac both did not recognize the switch after installing the proper driver. Please advice.

Re: PST-ICX Switch is Disconnected after power outage

Tjmiller71877 — Sun, 29 Jan 2023 16:07:41 GMT

Im having a similar issue. We had to shut power off while having some electrical work done and now the switch shows disconnected. How do I reconnect it?

Re: PST-ICX Switch is Disconnected after power outage

jasminkoplje — Tue, 01 Aug 2023 23:21:52 GMT

Eduardo, did you fix this problem? I think I have same issue on my side and I am not sure how to fix it. My switch also showing disconnected.

Re: PST-ICX Switch is Disconnected after power outage

Imran_ruckus — Tue, 01 Aug 2023 23:24:18 GMT

Hi @jasminkoplje

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @EduardoC which is very old and closed now.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.