topic Re: Ruckus not working in RUCKUS Support for Lennar Homes

Ruckus not working

twalker41011 — Mon, 10 Feb 2025 20:24:11 GMT

I live in a smart home that was equipped with a ruckus system with two Access Points one on first floor and one on the second floor.

The access point is located on the ceilings and wired to the ruckus. The upstairs AP (access point) does not reset to cycle back to green. This started after a power outage in December.

I replaced the blue cable that attaches from the ruckus to the junction box that runs upstairs to the AP upstairs. But the indicator light for the ceiling box remains RED.

The downstairs AP is working fine and I am able to have intermittent internet service throughout the house. What are my options at this point?

I live in Moreno Valley, CA 92557

Address: I lived here for 8 years as the new homeowner.

Thomas Walker

10378 Nightingale Ct

Moreno valley ca 92557

Home community Meadow Creek Community by Lennar homes ( who said they no longer support our community)

My phone is (951) 660-3590 if you have any questions.

Box information.

ICX 7150-C12P-2X1G - 80-1009874 - 08

SN: FEK3245P03H

LID hgm1HJKrFlj

EID (17v) 83 A56

Thanks in advance,

Re: Ruckus not working

pinky_ruckus — Mon, 10 Feb 2025 21:49:58 GMT

Hello @twalker41011 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Please unplug the ethernet cable of the Switch that comes from the ISP (Internet Service Provider’s) Router and plug it back into any other available 1-in-12 ports as highlighted in the below screenshot. Once done, please reboot (unplug and plug from the power outlet)your ISP Router once and once it comes up, check the internet connection stability via RUCKUS.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not working

twalker41011 — Mon, 10 Feb 2025 23:08:47 GMT

Greetings Pinky

Yes that worked. The internet is currently up and running; however, the upstairs Access point that is in the ceiling is still RED on the Power indicator light. The Downstairs Access Point that is near for computer area is running smoothly. I have tried rebooting the Ruckus switch multiple times and the internet comes up and the downstairs Access Point continues to work fine. Only the Access Point upstairs remain in the RED.

Re: Ruckus not working

pinky_ruckus — Tue, 11 Feb 2025 13:45:32 GMT

Hello @twalker41011 ,

Thank you for the response.

Could you please unplug the Access point ( the one having red lights) cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the Ap is turning on?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus not working

twalker41011 — Tue, 11 Feb 2025 21:55:23 GMT

Greetings,

Moved the cables to another slot and rebooted the switch; again the red light is still showing on the upstairs AP. Thanks,

Re: Ruckus not working

pinky_ruckus — Fri, 14 Feb 2025 15:35:28 GMT

Hello @twalker41011 ,

Thank you for the response.

Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once connected try to perform the factory reset of the Access Point as described in the below guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not working

pinky_ruckus — Mon, 17 Feb 2025 15:53:32 GMT

Hello @twalker41011 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not working

pinky_ruckus — Thu, 20 Feb 2025 14:14:15 GMT

Hello @twalker41011 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not working

pinky_ruckus — Mon, 24 Feb 2025 17:45:28 GMT

Hi @twalker41011 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community