topic Re: Set UP ruckus icx 7150-c12p in RUCKUS Support for Lennar Homes

Set UP ruckus icx 7150-c12p

Elimorgan92 — Sun, 02 Feb 2025 23:46:24 GMT

Hi,

I am a new owner of Lennar Home, and I have the Ruckus ICX 7150-C12P in my second floor. The previous owner did not explain nothing about this system. The two AP were before on, but we never set up the system, now both AP are off and the Switch is look like in the reboot mode, I am trying to reset but still blinking in Orange Light all the lights and never stay solid green. I would like to know if there any phone number for assistant to set up the all system.

Thank you so much !!!

Re: Set UP ruckus icx 7150-c12p

pinky_ruckus — Mon, 03 Feb 2025 13:55:16 GMT

Hi @Elimorgan92 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are a new Lennar Home user and need assistance in setting up your Ruckus system

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Set UP ruckus icx 7150-c12p

pinky_ruckus — Fri, 07 Feb 2025 14:05:57 GMT

Hello @Elimorgan92 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Set UP ruckus icx 7150-c12p

pinky_ruckus — Mon, 10 Feb 2025 14:59:20 GMT

Hello @Elimorgan92,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Set UP ruckus icx 7150-c12p

pinky_ruckus — Fri, 14 Feb 2025 15:10:37 GMT

Hi @Elimorgan92,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community