topic Re: PoE not working, Switch factory reset not working in RUCKUS Support for Lennar Homes

PoE not working, Switch factory reset not working

anjo2290 — Wed, 22 Jan 2025 21:45:25 GMT

I was able to get my R510 Access Point to work only by connecting to the 12 vdc as the PoE does not seem to work. I have the IP for my 7150 switch, but I can't seem to login. I tried the default user name and password already. So I tried to factory reset the switch following the protocol of unplugging the switch, pressing the reset button for 15 seconds, plugging the switch back in while still holding the reset button for 30 seconds, but the lights don't seem to flicker to indicate that the reset has begun. I was reading that I need to enter the command lines to enable the PoE, but i don't think i can do that unless i can access the switch via the IP. Please help.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Thu, 23 Jan 2025 15:49:07 GMT

Hello @anjo2290 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Mon, 27 Jan 2025 14:30:52 GMT

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Thu, 30 Jan 2025 15:09:51 GMT

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Mon, 03 Feb 2025 14:10:12 GMT

Hi @anjo2290,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: PoE not working, Switch factory reset not working

anjo2290 — Tue, 04 Feb 2025 02:48:10 GMT

So i got the PoE to work and the AP have green lights. How do I access the internet through the access points?

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Thu, 06 Feb 2025 14:23:31 GMT

Hello @anjo2290 ,

Thank you for the response.

From the response you shared, I understand that the PoE is enabled now and the APs are turning red.

Could you please unplug the Access point cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the AP is turning on?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Mon, 10 Feb 2025 14:56:47 GMT

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Fri, 14 Feb 2025 15:05:18 GMT

Hello @anjo2290 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PoE not working, Switch factory reset not working

pinky_ruckus — Mon, 17 Feb 2025 15:19:39 GMT

Hi @anjo2290 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community