topic Re: How to order a new ruckus box in RUCKUS Support for Lennar Homes

How to order a new ruckus box

mnoone10 — Sun, 09 Feb 2025 01:24:49 GMT

Hi, my ruckus is no longer working. I tried ordering one via the chat however they said the only way to order one was to get approval through this forum by a tech assistant. Please help

Re: How to order a new ruckus box

Imran_ruckus — Mon, 10 Feb 2025 12:55:01 GMT

Hi @mnoone10

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Wed, 12 Feb 2025 15:52:44 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Fri, 14 Feb 2025 12:38:11 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Mon, 17 Feb 2025 12:53:02 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

mnoone10 — Mon, 17 Feb 2025 19:19:54 GMT

Hi, sorry for the delayed response. My Ruckus was operational for the past 8 years but recently stopped working.

Re: How to order a new ruckus box

mnoone10 — Mon, 17 Feb 2025 19:21:28 GMT

I am trying to upload a picture of the router and of the other WAP, but it said exceeds the maximum Space to do so

Re: How to order a new ruckus box

Imran_ruckus — Mon, 17 Feb 2025 19:57:43 GMT

Hi @mnoone10

Greetings!!!
Thank you for your prompt response.

Please use the below Google Drive link to upload the pictures that exceed space capacity.

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: How to order a new ruckus box

Imran_ruckus — Wed, 19 Feb 2025 12:35:54 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

mnoone10 — Thu, 20 Feb 2025 14:11:14 GMT

Hi, I provided all requested information. What else is needed to resolve the issues?

Re: How to order a new ruckus box

Imran_ruckus — Thu, 20 Feb 2025 16:54:02 GMT

Hi @mnoone10

Greetings!!!

Apologies, we did not check the drive as there was no confirmation from you after uploading them.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Fri, 21 Feb 2025 12:28:50 GMT

Hi @mnoone10

Greetings!!!

Please confirm once the requested Video and Pictures are uploaded.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Mon, 24 Feb 2025 12:56:55 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

Imran_ruckus — Wed, 26 Feb 2025 12:37:01 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

mnoone10 — Thu, 27 Feb 2025 07:32:03 GMT

Hi, I don’t see a sample video in the google doc drive as indicated. Can you please guide me to it so I can appropriately upload the requested info?

Re: How to order a new ruckus box

Imran_ruckus — Thu, 27 Feb 2025 12:34:13 GMT

Hi @mnoone10

Greetings!!!
Thank you for the response and the update.

Please refer to my post in which we have requested all the information.

I am sharing the link of the Drive once again below.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: How to order a new ruckus box

Imran_ruckus — Mon, 03 Mar 2025 12:56:57 GMT

Hi @mnoone10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

I am sharing the link of the Drive once again below.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How to order a new ruckus box

mnoone10 — Tue, 04 Mar 2025 15:18:56 GMT

Good morning, sorry for the delay. I was out of town over the weekend. I will upload the video today

Re: How to order a new ruckus box

Imran_ruckus — Tue, 04 Mar 2025 17:02:17 GMT

Hi @mnoone10

I hope this message finds you well.

Thank you for your message.

Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community