topic Re: R510 flashing red PWR light, will not respond to factory reset in RUCKUS Support for Lennar Homes

R510 flashing red PWR light, will not respond to factory reset

ryandriven — Tue, 04 Feb 2025 19:25:56 GMT

I have two R510's in my home, one is working perfect. The other will not respond to a factory reset, and is flashing RED on the PWR light slowly.

Does this AP need to be replaced?

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Tue, 04 Feb 2025 19:51:54 GMT

Hi @ryandriven

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that one of your Access Points is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please unplug the ethernet cable of this Access Point the Switch port and plug it back into any other available 1-in-12 ports as highlighted in the below screenshot. Once done, please check if that comes to the normal state.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Tue, 04 Feb 2025 19:54:24 GMT

That did not work. The AP is still flashing red.

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Tue, 04 Feb 2025 20:57:36 GMT

Hi @ryandriven

Thank you for the response and the update.

Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once connected try to perform the factory reset of the Access Point as described in the below guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Tue, 04 Feb 2025 23:11:54 GMT

Hi, I reset using the 12v adapter. This did NOT work. I still have a flashing red light. Can we replace the unit?

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Wed, 05 Feb 2025 12:15:14 GMT

Hi @ryandriven

Thank you for your response and the information provided on the private chat.

We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Fri, 07 Feb 2025 12:29:10 GMT

Hi @ryandriven

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Fri, 07 Feb 2025 12:39:57 GMT

Hi -

When I plug in using a 12V I get a green light. When I reset again, I get multi color flashing lights.

When I plug back into the POE on the ceiling in the house, I just get a slow flashing red light.

I also swapped places with the working AP (to rule out any wiring/switch issues). The one working AP is fine in either location.

Can we RMA my dead AP?

Ryan

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Fri, 07 Feb 2025 12:44:09 GMT

Hi @ryandriven

Thank you for your response and the update.

This could indicate a potential issue with the Ethernet cable connected between the Switch and the affected Access Point.

Please try using a different, known, working Ethernet cable and test again.

Thank you once again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Fri, 07 Feb 2025 18:51:12 GMT

Hi - I tried my other AP in the same location, and it works fine. This demonstrates that the cable and switch are OK and functioning properly. Can we RMA my dead AP? This support process is VERY long and frustrating. Who can we escalate this to? I am tired of the back and forth.

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Fri, 07 Feb 2025 18:59:51 GMT

Hi @ryandriven

Thank you for the response.

We apologize for any inconvenience, but please note that this forum operates on a best-effort basis, and we are required to follow the necessary steps in line with our guidelines. Unfortunately, we do not have escalation policies for Forum Lennar support.

To proceed further, could you kindly provide a photo showing the light status of the affected Access Point with the cable connection?

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Sat, 08 Feb 2025 03:14:11 GMT

That is not acceptable. There has to be a better way than this. Why did Ruckus discontinue support for Lennar buyers like this? Your AP has failed and you are making it MISERABLE to get fixed.

The image you requested is attached.

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Mon, 10 Feb 2025 12:58:12 GMT

Hi @ryandriven

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. This is the only ONE access point that isn’t working with a Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 flashing red PWR light, will not respond to factory reset

ryandriven — Mon, 24 Feb 2025 20:42:05 GMT

Hi - I shipped back the RMA AP. Tracking shows Ruckus has received it. Can you provide an update on shipping back the replacement AP?

Tracking:1Z2618W50386031075

Re: R510 flashing red PWR light, will not respond to factory reset

Imran_ruckus — Mon, 24 Feb 2025 20:49:33 GMT

Hi @ryandriven

Greetings!

Thank you for your response.

Apologies for any confusion, but this process is not related to our area of support.

Please note that this forum is primarily dedicated to providing technical assistance and handling RMA approvals for defective devices for RUCKUS Lennar Home users. For information related to other processes, kindly use the same chat link.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community