topic Re: Access points in RUCKUS Support for Lennar Homes

Access points

clx0505 — Tue, 04 Feb 2025 15:15:15 GMT

The access point mounted on the ceiling not powered on.

Re: Access points

Imran_ruckus — Tue, 04 Feb 2025 15:37:07 GMT

Hi @clx0505

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup with no power on Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were there any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points

clx0505 — Tue, 04 Feb 2025 17:05:51 GMT

There was no outage before this, I just restarted my internet equipment.
no lights on the access points. Could you guide me where the pictures should upload to?

Re: Access points

Imran_ruckus — Tue, 04 Feb 2025 17:26:43 GMT

Hi @clx0505

Thank you for the response.

As mentioned in my previous post, please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

Thank you again.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points

Imran_ruckus — Thu, 06 Feb 2025 12:45:18 GMT

Hi @clx0505

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points

Imran_ruckus — Mon, 10 Feb 2025 13:07:26 GMT

Hi @clx0505

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access points

Imran_ruckus — Wed, 12 Feb 2025 15:51:04 GMT

Hi @clx0505

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community