topic Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on. in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

MTair — Wed, 05 Feb 2025 07:10:32 GMT

None of the LEDs located on the ICX 7150-C12P light up.

I have tried about 5-10 hard resets where I use a paperclip to push in the reset button then giving the switch power but I get 0 response.

I have also made sure that the outlet that I am using is working with other devices, and yet the Switch gives no response on the same outlet.

I recently moved into a Lennar home and am the (I believe) second owner. I'm not sure if my APs are in good health either. But I would like to sort out the un-responsive Switch out first.

Thank you!

Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

Imran_ruckus — Wed, 05 Feb 2025 13:54:57 GMT

Hi @MTair

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

MTair — Thu, 06 Feb 2025 08:15:59 GMT

Hello Imran!

Here is the requested pictures and the video (shared as a google drive direct link since it wouldn't let me embed a .mp4 in the forum)

Video Link: https://drive.google.com/file/d/1bqmV4jhLK0bztm8Et8r7QXt1LLJe8WVh/view?usp=drive_link

Please let me know if anything else is necessary or if the videos and pictures are not satisfactory.

The pics/vid showcase how I get no response from the switch after powering it on (not even reboot warning or stuck in boot LED warnings).

Thank you!

Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

Imran_ruckus — Thu, 06 Feb 2025 12:20:52 GMT

Hi @MTair

Greetings!!!

Thank you for your prompt response and the update.

I am currently unable to access the Google Drive link you provided. Kindly grant access or alternatively, please upload the video using the Google Drive link I shared in my previous message. (sharing once again below)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

I appreciate your understanding and assistance in this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

MTair — Thu, 06 Feb 2025 18:12:53 GMT

I apologize!

You should have full access now!

Re: Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

Imran_ruckus — Thu, 06 Feb 2025 18:47:16 GMT

Hi @MTair

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, when it is plugged in and you tried to hard reset the same. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.