topic Re: Hi i get a amber and green light on my 7150 in RUCKUS Support for Lennar Homes

Hi i get a amber and green light on my 7150

Mariosaia — Thu, 30 Jan 2025 23:04:03 GMT

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange lights

Even after trying resets . Having a really hard time understanding the reprogramming instructions. Can someone please approve me and allow me to obtain a RMA # so I can get my wifi back.

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Fri, 31 Jan 2025 12:26:52 GMT

Hi @Mariosaia

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Switch stuck in boot mode with an Amber light.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 30-35 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

If that doesn't work, the only option left is to perform Software Recovery of the RUCKUS Switch. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please note that as per the company policies, we cannot approve RMA for software-related issues or without trying recommended troubleshooting steps. Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please proceed with these steps and let me know how it goes.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Hi i get a amber and green light on my 7150

Mariosaia — Sat, 01 Feb 2025 19:33:13 GMT

Hi Mr Sanadi, all I'm accomplishing is making the situation worse. My wife is a school teacher and relys on a working internet for communicating with her principles. I just don't understand why I can't just return the switch to someone who knows what to do. Im just making it worse for me. The reset is not working I've tried countless times. Our home has bad cell service too so we rely heavily on out internet wifi.

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Mon, 03 Feb 2025 12:55:37 GMT

Hi @Mariosaia

Thank you for your response and the update.

I apologize for any inconvenience caused.

As per company policy, we are unable to process an RMA for software-related issues or without first completing the recommended troubleshooting steps.

If the hard reset using a paperclip does not resolve the issue, I kindly ask that you proceed with the Software Recovery process outlined in my previous message.

Please note, as of November 2022, Ruckus Support for Lennar Homes customers is exclusively handled through this community forum. Support via phone, email, or remote sessions is no longer available.

This forum operates on a best-effort support basis.

If you encounter any difficulties during the Software Recovery process, please feel free to reach out, and I will be happy to assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Wed, 05 Feb 2025 12:21:40 GMT

Hi @Mariosaia

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Hi i get a amber and green light on my 7150

Mariosaia — Fri, 07 Feb 2025 13:38:32 GMT

I am not able to download puTTY on my mac. Don't know ow what else to do.

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Fri, 07 Feb 2025 13:50:39 GMT

Hi @Mariosaia

Greetings!!!
Thank you for the response and the update.

Could you please try the process on a Windows laptop/PC?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Hi i get a amber and green light on my 7150

Mariosaia — Fri, 07 Feb 2025 13:52:47 GMT

All i have is that laptop. No need for another computer.

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Fri, 07 Feb 2025 14:10:55 GMT

Hi @Mariosaia

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Hi i get a amber and green light on my 7150

Mariosaia — Fri, 07 Feb 2025 15:00:43 GMT

Greeting's Mr Sanadi, im not understanding the whole programming environment. I have an older MacBook. Im not seeing the terminal app. Dosent seem as though this is working out for me. Im not a computer programmer. Need someone to do it for me. Is there anyplace I can take it to be done?

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Fri, 07 Feb 2025 16:00:52 GMT

Hi @Mariosaia

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Hi i get a amber and green light on my 7150

Mariosaia — Fri, 07 Feb 2025 17:48:44 GMT

I am contacting you via my cell phone. I do not see that private message symbol here. And to answer your question, no I do not have available access to another computer. Im sorry

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Fri, 07 Feb 2025 18:17:32 GMT

Hi @Mariosaia

Thank you for the response.

Please use a web browser and log in on this RUCKUS forum portal to reply to private messages.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Mon, 10 Feb 2025 13:02:15 GMT

Hi @Mariosaia

Greetings of the day!!!

Thank you for sharing the requested information on the PRIVATE CHAT.

Based on the troubleshooting done, you are unable to perform Software Recovery of the RUCKUS ICX-7150-C12P Switch. Tried multiple ways however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Hi i get a amber and green light on my 7150

Mariosaia — Tue, 11 Feb 2025 21:32:14 GMT

I did as you said and came up with this

Re: Hi i get a amber and green light on my 7150

Mariosaia — Tue, 11 Feb 2025 21:32:38 GMT

Is that correct sir

Re: Hi i get a amber and green light on my 7150

Imran_ruckus — Wed, 12 Feb 2025 12:17:24 GMT

Hi @Mariosaia,

Greetings!!!

Thank you for your prompt response.

Yes. Please proceed by using the CHAT option, and when prompted, kindly provide the Switch Serial Number along with the link of this post. (below is the link)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Hi-i-get-a-amber-and-green-light-on-my-7150/m-p/102444#M25305
Thank you again.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community